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Help Desk Analyst

Community Options, Inc.
Pittsburgh, USA
Full-time
Entry
Onsite
USD 50000-50000 yearly
Discovered 1 months ago

Full Job Posting

  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software
  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus

• Valid Driver's License

  • Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base

• Competitive Insurance Benefits (Medical, Dental, Vision)

  • Paid Holidays—Including a Birthday Holiday
  • Generous PTO

• 403b Retirement Plan

  • Incredible career growth opportunities

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