Helix Project Architect - Saudi Arabia

Overview

Hybrid

BMC Helix

Key Accountabilities

• Provides thought leadership and actionable guidance to during the sales process to setup a successful customer conversion and value realization roadmap
• Shares knowledge and experience with peers by contributing best practice templates and examples for the following delivery artifacts:

+ Conversion Methodology Presentation

+ Architectures Design Documents

• + Test Plans
• + Deployment Plan
• The Architect's Primary Responsibilities For The Role Are
• Responsible for leading and/or participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC Helix clients
• Create and maintain conversion projects artifacts
• Establish conditions of satisfaction and success factors with the Customer early in the sales cycle and ensure those are reviewed and maintained periodically through the sales lifecycle
• Development and maintenance of relationships with Conversion code programmers via weekly status calls
• Manage transition from Sales to Delivery Team
• Comprehensive review and clarification of SOW prior to deal closures
• Technical lead rescuing at risk or endangered projects in conjunction with Sales, Support & R&D
• Includes plan for communication and collaboration among the Customer Team, Account Team, Pre-Sales, Services Sales, and the PMO
• Ensure all internal BMC Helix stakeholders are kept well informed on the engagement
• Improve the quality and efficiency of the solutions delivered to BMC Helix clients as a means to improve BMC Helix business margins
• Establish and lead conversion scoping meetings including preparation of materials and working with Customer, Sales team and other key stakeholders to review key conversion analysis information
• Precise project communications (to PMO and other internal stakeholders)
• Review of BMC Helix SOW scoping with the Customer
• Use your knowledge and skillset to create or improve processes and or code programs which assist with the deliverables associated with a competitive replacement sales opportunity or conversion project

Success Behaviours

• An individual contributor that:
• + Has the ability to work independently and provide quality output with minimal supervision/direction
• + Understand how to apply technology to improve the operational effectiveness or efficiency of specific IT functions or applications
• + Understand enterprise scale, integrated applications from a process/business perspective
• + Understands and can articulate how the BMC Helix solutions align to the Customer's needs
• + Receives positive Customer feedback from BMC Helix leadership, teams, peers, and sales groups
• + Cultivates satisfied, repeat Customers
• + Is seen by Customer's and peers as a trusted advisor, using best practices to make prescriptive recommendations that support the achievement of business goals
• Written and verbal communication skills at all levels of project team engagement and with the Customer C-level executives - advanced level
• Presentation skills to enable facilitation of workshops and meetings - advanced level
• Communicates and orchestrates actions effectively for project success (e.g. proactively mitigates risks before issues impact the project)
• Leadership and mentoring / coaching skills - advanced level
• Organization and planning skills - advanced level
• Time Management - advanced level
• Escalates appropriately for issues impacting sales opportunities, project delivery or Customer satisfaction, following process and policy
• Builds and maintains strong relationships with internal and external key stakeholders
• Continuously improves own skills and proactively seeks new learning and engagement opportunities
• Identifies new or emergent business opportunities with Customers and works with Account team for follow up
• Contributes to BMC knowledge through participation in internal initiatives
• Executes projects in compliance with the processes and standards of BMC Helix
• Excellence delivery methodology
• Fulfils all Ethics and Compliance training/testing requirements to protect BMC Helix interests and assets at all times

Qualifications /Experience/Certifications

• Bachelor's degree or equivalent
• Fluent in Arabic and English
• 10(+) years of technical IT experience that includes:
• + 7(+) years BMC Remedy / Helix ITSM product line experience
• + 5(+) years deploying enterprise management software solutions
• ITIL v3 Foundation
• Must be familiar with other IT management technologies and have a working knowledge of ITOM
• Non-BMC Helix skills in technical areas which support the deployment and integration of BMC based solutions, including (intermediate to advanced level):
• + Advanced OS
• + DB
• + Storage
• + Virtual
• Additional experiences include:
• + Engagement leader
• + 3(+) projects as technical lead
• + 3(+) production solutions implemented
• + 3(+) deployment(s) across Dev, UAT & Prod for full project life-cycle
• + Multiple 6(+) month engagements or experience in a project for the entire project lifecycle
• + Technical lead rescuing at risk or endangered projects in conjunction with Sales, Support, R&D
• Why Work Here?
• Because You’ll Matter.
• We’re not hiring for roles—we’re hiring for
• impact
• .
• At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you.
• You’ll see your ideas come to life—and your work make a difference.
• We believe in
• trust, transparency, and grit
• .
• Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.
• Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully.
• You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix

EEOC Statement