Heavy Weight Courier ( Jeddah)

Overview

Overall Role Purpose

• **HW** **Courier – Pickup & Delivery ( PUD )** for DHL Express, Your Role is to
• Pickup and delivery deliver shipments safely and within the standard time frame. Prior with courier / collection all shipments must checked physically to ensure required paperwork’s avail and shipments in condition to travel in transit / deliver to customer
• Prepare Debrief report at end of each working day. Complete all required paperwork for all collected Shipments.
• Maintain and adhere all company standards related to personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior and attitude attending customers.
• Ensure security of shipments, collected cash and company vehicle. Ensure to use padlock on vehicles at all times to secure customer shipments and company asset.
• Deliver on time monthly invoices. Act as a messenger between customer and credit controllers in relaying customers queries in regards to billing and sell insurance on outbound shipments
• Ensure target for SPORH / SPR maintained by individual courier, along with other PUD KPI.

Your Tasks

• Collect and deliver a variety of customer shipments within a given territory and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and compete paperwork.

Communications

• Ability to communicate in most effective manner with customer and colleagues in the company. Convey clear and precise information to customers.

Department

• OPERATION

Planning Organizing

• Establishing a course of action for self and others to accomplish goals. keeping track of progress and ensuring follow-up and flexibility with other given task, primarily on Pickups and Deliveries.

Communication

• Ability to communiate verbally and theritcally in most affective manner. Understand and convery message to others in clear and preceisly.

Teamwork

• Working effectively within the team or outside the formal line of authority to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole, Support and help others in performing their jobs efficiently. Must be flexible with other given task by the Team Leader and Supervisors.

Problem / Complexity Process

• Think systematically and logically to resolve problems by using different alternative with care keeping in mind previous experience or knowledge.

Major Challenges

• Meet the connection cut-off time for outbound material.
• Perform accurate checkpoint scanning for pickup and deliveries to create proper visibility in the network.
• Dealing with aggressive situations, traffics problems, collecting and securing cash collections.
• Dealing with unhappy customers
• Time pressured due to peak business hours and customer requirements

Technical Knowledge/Skills

• Good in English (written and spoken).
• Good local and international geographical knowledge.
• Scanner usage and its functions.
• Education: A High school diploma or equivalent is required.
• Experience at least 2 years’ experience working as courier ( Optional )
• Physical Fitness: Ability to handle and lift packages of varying weights (up to 30 kg) and to be physically active for extended periods.
• Customer-Focused: A genuine passion for customer satisfaction and a friendly, approachable personality.
• Reliability & Punctuality: A strong sense of responsibility, with an excellent record of punctuality and attendance.
• Can be able to drive Manual gear 10ton FSR and dyna Truck
• With Valid Saudi driving License
• Preferred with knowledge in Jeddah city
• Team Player: Ability to work effectively both independently and as part of a team.

Our Offer

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.
• Do you see a personal challenge in these versatile and responsible tasks?
• Then apply now!
• We look forward to receiving your application!