Healthcare Interoperability Support Engineer

The Client Support Engineer is responsible for diagnosing and resolving complex interoperability issues across the organization’s data exchange ecosystem. This role performs deep technical analysis of interoperability failures—including FHIR APIs, HL7 messaging, and network integration by analyzing logs, system behavior, and data flows. This position owns root cause determination, partners with Engineering and Product to drive resolution, and supports customer escalations alongside integration leadership. The role also contributes to operational improvement through knowledge sharing and light data analysis. Primary focus on two interoperability frameworks, with exposure to additional networks over time. Works across internal systems, external networks, and third-party partners. Operates in a fast-paced, issue-driven environment with a focus on reliability and resolution.

Bachelor’s degree in computer science, Information Systems, Engineering, or related field or 3+ equivalent experience

Experience troubleshooting interoperability solutions, including:

FHIR APIs

RESTful APIs using oAuth

Experience analyzing logs and diagnosing issues in distributed systems

Experience executing queries (e.g., SQL) and working with data to support troubleshooting

Familiarity with interoperability platforms and tools (e.g., interface engines such as InterSystems, monitoring tools such as Datadog)

Strong analytical and problem-solving skills

HL7 messaging troubleshooting interoperability solutions

SOAP APIs troubleshooting interoperability solutions

GCP cloud experience

Interoperability Troubleshooting & Diagnosis

Diagnose complex interoperability issues across FHIR APIs, HL7 messaging, IHE Profiles, RESTful APIs, SOAP APIs, and network integrations (e.g., ITI-41, ITI-43, etc.)

Investigate issues such as API timeouts, latency, message delivery failures, and data inconsistencies

Trace issues end-to-end across systems, interface engines, and external partners

Root Cause Analysis

Analyze logs, payloads, and system behavior to determine root cause

Own and defend root cause conclusions

Differentiate between software defects, configuration issues, network failures, and external dependencies

Escalate complex or disputed findings through defined channels

Engineering & Product Collaboration

Partner with Engineering to validate and resolve issues

Create clear, actionable Jira tickets with supporting evidence (logs, queries, payloads, impact)

Recommend improvements based on findings; Product drives prioritization and follow-through

QA product fixes to validate resolutions

Customer Escalation Support

Participate in customer escalation calls alongside Integration Manager

Provide technical insight and support during issue resolution

Translate technical findings into clear, understandable communication when needed

Data Analysis & Reporting

Execute basic queries and leverage existing reports to support troubleshooting

Identify trends or recurring issues where possible

Knowledge Sharing & Operational Enablement

Develop runbooks, playbooks, and knowledge articles for repeatable issues

Enable support teams to resolve recurring problems independently

Identify recurring patterns in interoperability issues and contribute recommendations for system and process improvements

Other duties assigned by leadership.

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Why You’ll Love Centauri (Our Promise to You)

We believe that caring for our members starts with caring for our team, and we are committed to providing a rewarding environment where employees can grow, excel, and achieve both personal and professional goals.

Comprehensive medical, dental, vision, and prescription coverage

Wellness program supporting overall well-being

Company-paid basic life and AD&D insurance

401(k) plan with company match

Tuition reimbursement opportunities

Paid time off for vacation and illness

Six paid company holidays

Floating holiday

Company-paid training and computer equipment

Performance-based bonus program

Paid time off for volunteer activities

Employee referral bonus program

Career development and training opportunities, including leadership growth

Centauri Health Solutions is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.