Healthcare Campaign & Patient Engagement Coordinator
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About the Role
Healthcare Campaign & Patient Engagement Coordinator Location: Dubai, UAE (Hybrid) Reports To: Managing Director About PricelessMed PricelessMed is a rapidly growing digital healthcare platform dedicated to making healthcare more affordable, transparent, and accessible across the UAE.
Key Skills for This Role
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About Pricelessmed
PricelessMed is a rapidly growing digital healthcare platform dedicated to making healthcare more affordable, transparent, and accessible across the UAE.
Through strategic partnerships with hospitals, clinics, wellness centers, and healthcare providers, PricelessMed helps individuals and families access quality healthcare services at exclusive discounted rates.
As we continue to expand our provider network and healthcare campaigns, we are seeking a proactive and customer-focused Healthcare Campaign & Patient Engagement Executive to support patient inquiries, campaign execution, provider coordination, and customer conversion.
Role Overview
The Healthcare Campaign & Patient Engagement Executive serves as the bridge between healthcare consumers and participating providers.
The role is responsible for managing healthcare campaigns from initial patient inquiry through appointment coordination and provider engagement.
This includes responding to leads, guiding patients to suitable healthcare services, coordinating bookings, supporting healthcare quotations, and ensuring providers are fully aligned with campaign objectives and operating procedures.
The successful candidate will combine excellent customer service skills, healthcare knowledge, campaign coordination abilities, strong digital & technology adaptability and relationship management expertise to deliver an exceptional patient experience while supporting PricelessMed's growth objectives.
Patient Engagement & Lead Management
- Respond to patient inquiries received through WhatsApp, phone calls, website forms, social media, and other communication channels.
- Guide users to the most suitable healthcare services, providers, packages, and offers available on the PricelessMed platform.
- Convert inquiries into appointments, quotations, voucher generations, and service bookings.
- Coordinate directly with hospitals, clinics, and healthcare providers to ensure smooth campaign execution.
- Visit healthcare providers when required to conduct campaign briefings, training sessions, and operational alignment.
- Monitor campaign performance and provide regular updates through PricelessMed reporting systems.
- Maintain accurate records of customer interactions, leads, appointments, and campaign activities within the CRM and internal dashboards.
- Collaborate with marketing, operations, and provider relations teams to maximize campaign performance and customer satisfaction.
Reporting & Administration
- Maintain accurate records of customer interactions, bookings, quotations, and campaign activities.
- Update CRM systems and internal tracking tools consistently.
- Generate periodic reports on inquiry volumes, conversion rates, campaign performance, and customer engagement metrics.
- Participate in weekly operational and performance meetings.
Required Qualifications
- Bachelor’s degree in healthcare-related field.
- Minimum 2 years of experience in healthcare operations, patient relations, customer service, healthcare coordination, provider relations, healthcare marketing, or medical sales.
- Strong understanding of the UAE healthcare sector, including hospitals, clinics, laboratories, radiology centers, wellness providers, and specialty healthcare services.
- Fluency in English and Arabic (spoken and written) is mandatory.
· Problem Solving & Results Orientation
· Time Management & Attention to Detail
· Healthcare Service Coordination
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Mandatory Requirements
- Valid UAE Driving License.
- Access to personal transportation for provider visits.
- Willingness to travel across the UAE when required.
- UAE residency with legal authorization to work in the UAE.
- Availability to occasionally support healthcare campaigns outside standard business hours when required.
What We Offer
- Flexible hybrid working model requiring a combination of remote work, office-based collaboration, and regular visits to healthcare providers and partner facilities.
- 3-month renewable contract.
- Opportunity to work with one of the UAE's fastest-growing healthcare platforms.
- Exposure to healthcare technology, patient navigation, provider partnerships, and healthcare marketing.
- Professional development and career growth opportunities.
Important Information
- Please note that this position:
- Does not include visa sponsorship.
- Does not include health insurance coverage.
- Does not include end-of-service benefits.
- Requires candidates to maintain valid UAE residency throughout the engagement period.
Apply Now
Join PricelessMed and help transform the way individuals and families access affordable healthcare across the UAE.
To apply, please submit your CV to:
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