Healthcare Assistant DSO

About Glucare

Job Summary

Patient Coordination And Communication

• Schedule, confirm, and manage patient appointments efficiently, including follow-ups and rescheduling.
• Address patient inquiries in person, via phone, or email, providing accurate and timely information.

Administrative Support

• Assist physicians and healthcare staff with administrative tasks, including preparation of documents and reports.
• Manage clinic correspondence, including emails, memos, and mail distribution.
• Ensure the availability and proper functioning of office supplies and equipment.

Operational Support

• Monitor the clinic’s daily schedule and ensure effective time management for appointments.
• Coordinate with other departments, such as laboratory, pharmacy, and imaging, to streamline patient services.
• Assist in organizing staff meetings, training sessions, and other clinic events.

Quality Assurance And Compliance

• Adhere to all clinic policies, protocols, and UAE healthcare regulations.
• Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency.
• Data collection
• Arrangement of medical records team
• Conducting clinical questionnaire
• Understands, follows and supports all hospital infection control

Education And Certification

• Diploma or degree in healthcare administration, medical assisting, or a related field.
• Certification in medical administration is an advantage.

Experience

• Minimum 2 years of experience in a similar role, preferably in a healthcare setting.
• Familiarity with medical terminology and clinic workflows.

Technical Skills

• Familiarity in using healthcare management systems, such as EMR/EHR software.
• Strong computer skills, including MS Office Suite (Word, Excel, Outlook).

Soft Skills

• Excellent communication and interpersonal skills to interact effectively with patients and staff.
• Strong organizational abilities with keen attention to detail.
• Ability to multitask and remain calm under pressure in a fast-paced environment.

Key Performance Indicators (Kpis)

• Patient satisfaction scores related to administrative services.
• Accuracy and timeliness of appointment scheduling and medical record updates.
• Compliance with clinic policies and healthcare regulations.
• Effective coordination with healthcare staff and other departments.