Head Waitress, Head Hostess, Waitress, Cashier, Female Guest Restroom Attendant
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Key skills for this role
About the Role
A Front of House (FOH) staff member is the public face of a restaurant, hotel, or venue. They ensure a welcoming guest experience by managing reservations, greeting patrons, and providing prompt, friendly service.
Key Skills for This Role
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Overview
A Front of House (FOH) staff member is the public face of a restaurant, hotel, or venue.
They ensure a welcoming guest experience by managing reservations, greeting patrons, and providing prompt, friendly service.
They coordinate directly between guests and the rest of the business to ensure operations run smoothly.
Key Responsibilities
- **Guest Services:** Greet guests warmly, manage seating or check-in, and ensure overall customer satisfaction.
- **Order Taking & Serving:** Accurately process orders, maintain deep menu/service knowledge (including allergens), and deliver food and drinks promptly.
- **Station Maintenance:** Keep the dining room, bar, and service areas clean, tidy, and fully stocked throughout the shift.
- **Transactions:** Process payments, handle cash, and balance drawers using the establishment's Point of Sale (POS) system.
- **Conflict Resolution:** Handle guest complaints or concerns professionally and escalate them to management when necessary.
- **Cross-Functional Communication:** Act as a liaison between the guests, serving staff, and the kitchen or back-of-house team.
& Requirements
- **Experience:** Prior experience in customer service, hospitality, or food and beverage is usually preferred but not required.
- **Soft Skills:** Excellent verbal communication, a welcoming personality, and the ability to multitask in a fast-paced environment.
- **Composure:** Capability to remain polite, calm, and efficient during stressful or busy situations.
- **Availability:** Must be willing to work flexible schedules, which often include evenings, weekends, and holidays
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