Head Waitress

Supervision of Station and Service Flow

· Oversee the mise-en-place of the assigned station, ensuring that all necessary preparations are completed before service begins.

· Monitor and guide team members to maintain a smooth and efficient service operation throughout each shift.

· Inspect table layouts within the lounge to confirm they meet organizational and brand standards.

· Check and arrange table settings in the lounge and offices as required, ensuring attention to detail and guest preferences.

· Regularly check the serviceability and cleanliness of all equipment and furniture in the lounge and service areas.

· Report and coordinate any necessary repairs or replacements to maintain a high-quality guest environment to the Floor & Lounge Supervisor.

· Take accurate food and beverage orders from guests and VIP visitors, ensuring all preferences and special requests are noted.

· Ensure appropriate plating and service of dishes at guests’ tables, considering guest preferences, selections, and any dietary needs.

· Assign duties and responsibilities to staff members, ensuring equitable distribution of work.

· Provide clear guidance and direction to staff to maximize efficiency and service quality.

· Ensure that all staff members adhere to company hygiene and grooming standards at all times.

· Monitor discipline and professional behavior within the team, addressing issues promptly and appropriately.

· Ensuring food and beverage arrangements align with guest lists and executive requirements (e.g., GCEO or VIPs).

· Responsible to prepare the daily snacks and lunches for the GCEO.

· Liaise with executive assistants and Floor & Lounge Supervisors to guarantee timely preparation and delivery of F&B arrangements for executive offices and special events.

· Support the Floor & Lounge Supervisor in arranging weekly coffee meetings and coordinating catering services required for the Executive Office.

· Ensure all arrangements meet the high standards expected by executive leadership and guests.

Communication and Liaison

· Act as a point of contact between guests, executive assistants, pantry staff, and kitchen personnel to facilitate seamless service delivery.

· Address and resolve guest concerns or special requests promptly, ensuring maximum satisfaction.

· Identify areas for service improvement and recommend solutions to enhance guest & GCEO’s experience.

· Participate in ongoing training and development to stay updated on best practices and new service standards.

Pay: AED3,000.00 - AED4,500.00 per month

Work Location: On the road