Head Waiter/ Waitress

Overview

• The Head Waiter/ Waitress is responsible for overseeing the waiter/ waitress, ensuring excellent customer service, and maintaining a high standard of dining experience.
• This role involves training, supervising, and assisting waiter/ waitress while also handling VIP guests, resolving issues, and ensuring smooth daily operations in the dining area.
• Supervise and lead the waiter/ waitress, ensuring excellent service standards.
• Organize shift schedules and delegate tasks to maintain efficiency.
• Monitor performance, provide coaching and feedback, and assist in appraisals.
• Ensure all guests receive high-quality service and a seamless dining experience.
• Address customer inquiries, complaints, and special requests professionally and efficiently.
• Manage reservations, coordinate table assignments, and oversee seating arrangements.
• Ensure VIP and regular guests receive personalized service.
• Assist waiter/ waitress during busy periods by taking orders, serving food, and handling payments when needed.
• Ensure food and beverage service meets company standards.
• Oversee cleanliness, hygiene, and presentation of dining areas.
• Enforce health and safety regulations, ensuring all procedures comply with industry standards.
• Collaborate with the kitchen and bar team to maintain smooth food and drink service.
• Monitor and manage inventory of dining essentials (e.g., cutlery, glassware, napkins).
• Handle cash register operations, billing, and financial reporting as needed.