Head Waiter
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Key skills for this role
About the Role
Key Responsibilities Lead and supervise the waiter team during daily operations and service periods. Ensure all service standards, grooming standards, and guest interaction protocols are consistently followed.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Lead and supervise the waiter team during daily operations and service periods.
- Ensure all service standards, grooming standards, and guest interaction protocols are consistently followed.
- Train, mentor, and coach waiters and runners on SOPs, menu knowledge, service flow, and guest handling.
- Conduct daily pre-shift briefings and communicate operational updates to the team.
- Monitor service quality and floor performance to ensure smooth and efficient operations.
- Take charge during peak hours and resolve operational or guest-related issues promptly.
- Handle guest complaints and escalations professionally while ensuring guest satisfaction.
- Drive upselling, cross-selling, and suggestive selling practices across the FOH team.
- Monitor team upselling performance and provide continuous coaching to improve sales results.
- Coordinate closely with kitchen and bar teams to ensure accurate and timely service.
- Ensure table setup, cleanliness, and overall floor presentation meet brand standards at all times.
- Support management in implementing service improvements and operational controls.
- Assist in scheduling, shift allocation, and manpower coordination when required.
- Monitor order accuracy, service timing, and table turnover efficiency.
- Ensure compliance with hygiene, food safety, and sanitation standards.
- Support onboarding and performance development of new team members.
- Act as the main point of contact on the floor in the absence of supervisors or managers.
Skills & Qualifications
- Previous experience as a Senior Waiter, Head Waiter, or similar supervisory FOH role.
- Strong leadership and team management abilities.
- Excellent guest handling and communication skills.
- Proven ability to train and develop FOH staff.
- Strong understanding of restaurant operations and service standards.
- Ability to work efficiently in a fast-paced environment.
- Good knowledge of POS systems and order management procedures.
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