Head waiter

Required

• As a Head Waiter, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience.
• A Head Waiter will also be required to have extensive knowledge of menu offerings.
• Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

Responsibilities

• A Head Waiter serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

Qualifications

Hospitality

Integrity

Leadership

Teamwork

Ownership

Now

Join an Award-Winning Workplace Culture

Benefits

• At Hilton, the hospitality we’re known for doesn’t end with our guests.
• We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments.
• When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters.
• We offer paid leave for eligible Team Members, including partners and adoptive parents
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first.
• Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones.
• In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.