Head, Students Consulting (Campus)

Lead the Students Consulting team to ensure the effective implementation of the ATA strategy and vision.

Oversee the development and execution of consulting programs that support student growth and align with organizational goals.

Foster a collaborative environment that encourages innovation and professional development among team members.

Ensure the delivery of high-quality consulting services to students, guardians, and other stakeholders.

Act as a liaison between students, instructors, and management to maintain a professional and supportive atmosphere.

Develop and implement strategies to address academic, attendance, and behavioral challenges among students.

Promote continuous improvement and alignment with best practices in student consulting.

Ensure compliance with organizational policies and standards.

***Job Specific:***

+ Lead and guide the Student Consulting Team by setting clear objectives, assigning responsibilities, and reinforcing a high-performance culture.

+ Monitor team productivity, adherence to deadlines, and delivery of quality student support services through structured tracking and feedback mechanisms.

+ Review and submit performance reports aligned with departmental KPIs and ATA’s strategic goals.

+ Design and implement efficient workflows to ensure optimal functioning of the Student Consulting section.

+ Organize and chair regular team meetings to align objectives, address bottlenecks, and foster team collaboration.

+ Serve as the primary escalation point for unresolved behavioral, academic, or attendance concerns beyond counselor-level intervention.

+ Engage directly with students, guardians, faculty, and staff to ensure timely and appropriate resolution of critical issues.

+ Act as a liaison between upper management and the Student Consulting Team to ensure accurate and timely dissemination of information.

+ Ensure communication continuity across morning and afternoon shifts to preserve consistency in student services.

+ Promote a culture of mutual respect, transparency, and trust among students, instructors, and ATA leadership.

+ Lead qualitative and quantitative research on student development, behavioral trends, and academic performance to inform ATA-wide decisions.

+ Develop strategic proposals and initiatives based on data insights to support long-term planning and student engagement.

+ Conduct regular site visits to Al Dhafra campus to monitor trainee experience and service quality.

+ Evaluate student well-being, performance, and discipline, ensuring alignment with ATA's support standards.

***Generic:***

+ Manager, Student Services Department; ATA Students and Teaching Staff; Counsellors and Officer Administration; Any other Departments/Sections as required.

+ Guardians of students, especially those facing academic, attendance, or behavioral challenges.

+ Bachelor's Degree in Psychology, Education, Social Science, or equivalent.

+ 10 years of professional experience, including at least 3 years in a managerial position and 4 years in a educational or vocational training center.