Head of Technology and Operations (AMIF)

Overview

Operational Transformation And Management

• Plan and direct the organization’s activities to achieve stated/agreed targets and standards for operational performance.
• Provide inputs for the development of the Annual Business Plan and other organization policies.
• Ensure that Business Plan is cascaded in terms of quantifiable performance measures across different offices.
• Develop and implement global systems and processes which increase the efficiency of the organization and its offices.
• Provide strategic leadership and oversight of all operational functions of Amicorp Fund Services.
• Develop and implement operational strategies, policies, and procedures to optimize efficiency, quality, and client delivery.
• Identify opportunities for process improvements, automation, and cost savings through the effective use of technology and operational best practices.
• Drive discipline in billing and revenue growth.
• Ensure compliance with regulatory requirements and industry standards related to operations.

Technology Strategy And Innovation

• Develop and execute a comprehensive technology strategy aligned with the company’s goals and vision Identify and evaluate emerging technologies and trends that can enhance our competitive advantage and drive innovation.
• Drive the development and implementation of technology roadmaps, ensuring alignment with business objectives and long-term scalability.
• Foster a culture of innovation and continuous improvement, encouraging collaboration and exploration of new technologies and solutions.

Technology Transformation And Automation

• Lead the organization’s technology transformation initiatives, driving the adoption of modern technologies and digital solutions to enhance operational efficiency and productivity.
• Identify opportunities for automation across operational processes, leveraging technologies such as robotic process automation (RPA), machine learning, and intelligent process automation.
• Collaborate with cross-functional teams to streamline workflows, eliminate manual tasks, and optimize resource allocation through automation.
• Monitor industry trends and best practices in technology transformation and automation, integrating relevant advancements into the company’s strategy.
• Develop and execute a strategy for building AI capabilities within the organization, enabling data-driven decision-making and unlocking new business opportunities.
• Establish data governance frameworks and ensure the availability and quality of data required for AI initiatives.
• Lead efforts to upskill and train employees on AI concepts and tools, fostering a culture of AI literacy and encouraging cross-functional collaboration.

Stakeholder Management

• Collaborate closely with the Board and other stakeholders to align technology and operations initiatives with overall business strategies.
• Engage with internal stakeholders to understand their technology and operational needs, and proactively provide solutions and support.
• Cultivate and manage relationships with external vendors, partners, and service providers, ensuring effective collaboration and value delivery.

Personal And Team Targets

• Drive the discipline of accurately recording client time and value of service using Maconomy, handle pricing, invoicing and collection of outstanding fees for the portfolio of clients.
• Monitor teams’ performance by providing commercial leadership to achieve the production (chargeability) and revenue targets.

Profitability Performance And Growth

• Ensure profitability and performance aligned with the approved business plan for the business.
• Monitor productivity and chargeability, review of productivity reporting and performance against targets. Finalize Goals for each of the office operational teams, continuously evaluate performance and take corrective actions to deal with under-performance together with Group Human Resources.

Other Duties

Qualifications, Skills, And Experience

• Bachelor’s or Master’s degree in a relevant field with minimum of 18 years of experience in senior technology and operations transformation leadership roles, preferably in a complex and dynamic environment.
• Strong strategic thinking and business acumen, with the ability to align technology and operations strategies with organizational goals..
• Proven track record of successfully leading technology transformation and automation initiatives, driving innovation and process improvements
• Solid understanding of operational best practices, having led operational transformation projects Demonstrated ability to drive change, manage organizational transformation initiatives, and build a culture of innovation and automation.
• Strong commercial mindset, takes initiative, positive and proactive, dedicated, focused and revenue and target driven.
• Excellent leadership, organizational, interpersonal and communication skills. Successful team management experience including performance management and employee development.
• Excellent client facing skills. Well-developed spoken and written communication skills and the ability to tailor style to relevant audiences, and successfully liaise with people at different levels. Excellent English language fluency; additional languages preferred.
• Strong analytical and problem-solving skills, solution driven, highly organized and detail-orientated with good decision making and time management skills. Independent, hands-on and takes accountability to deliver solutions and results.
• Ability to adapt and work in a smaller, dynamic local team environment; along with being part of a bigger matrix organization. Proven leadership and team player skills, with ambition to excel in the role.
• Ready to apply?
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• For queries, please contact: [email protected]