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Head of Subscription Analytics

Future Publishing
Bath, GBR
Hybrid
£80,000 to £95,000 per year
Discovered 3 weeks ago
Subscription analyticsCustomer lifetime valueCohort analysisRetention and churn analysisAcquisition economicsPricing and profitability analysis

Full Job Posting

About Future

Future is a global specialist media company serving audiences through expert content, brands, and technology.

The team and role

The subscription division supports strategic growth across brands including The Week, Kiplinger, and PC Gamer.

Manage analytics across a multi-brand subscription business and shape commercial strategy in UK and US markets.

Work with Marketing, Finance, BI, and Strategy to improve acquisition, retention, pricing, and profitability.

What you'll do

  • Oversee analytics for customer lifetime value, acquisition economics, churn, and pricing.
  • Connect customer metrics to revenue and profitability with cross-functional partners.
  • Build commercial models, analyze large datasets, and identify growth opportunities.
  • Track customer lifetime value and use AI tools to improve analytical workflows.
  • Mentor and coach analysts and present recommendations to senior stakeholders.

What you'll bring

  • Experience translating complex customer and financial data into strategic recommendations.
  • Understanding of subscription metrics, including lifetime value, cohorts, and retention.
  • Experience structuring commercial analysis and communicating insights to non-technical partners.
  • Experience guiding, coaching, or managing analysts and using AI tools in analytical workflows.
  • Commercial, customer, or growth analytics experience; SQL and BigQuery or similar skills.
  • Advanced Excel or Google Sheets modeling skills and experience with marketing, financial, or transactional data.

Salary

  • Expected salary range is £80,000 to £95,000 per year.

Workplace

  • Hybrid role, working two days per week from the Bath or London office.

Benefits

  • Benefits include uncapped leave, enhanced parental leave, dental and private medical care, and a bonus when company targets are met.
  • Other offerings include well-being support, a share incentive plan, pension matching up to 5%, and office refreshments.

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