Head of Security Operations
Role Overview
The Head of Security Operations ensures 24/7 performance, stability, and continuity of Group Security Operations products across CMA CGM companies internationally.
The role provides cross-product oversight of operations, workforce capacity, budgets, KPIs, incident trends, automation needs, and readiness for new features.
The role empowers Operations Managers to run their products, escalate issues, and maintain high service availability.
Key Skills for This Role
Full Job Posting
Position summary
The Head of Security Operations ensures 24/7 performance, stability, and continuity of Group Security Operations products across CMA CGM companies internationally.
The role provides cross-product oversight of operations, workforce capacity, budgets, KPIs, incident trends, automation needs, and readiness for new features.
The role empowers Operations Managers to run their products, escalate issues, and maintain high service availability.
Global cybersecurity team
The Group Cybersecurity Department supports CMA CGM subsidiaries and entities across maritime, logistics, ships, terminals, warehouses, and other group domains.
The department has more than 250 team members and monitors around 80 projects, providing continuous 24/7 operations.
The team is globally distributed, including locations such as Marseilles, Beirut, Manila, Montreal, and Miami.
Cross-product strategy and governance
- Maintain a unified operational strategy across products and ensure consistent service quality and 24/7 continuity.
- Align operations with Group Security Operations priorities and business expectations.
- Participate in decision boards, escalating key operational topics and risk areas.
- Balance operational workload, maturity, staffing, and service reliability across products.
Performance, KPIs, and budget oversight
- Consolidate operational health reviews covering availability, incidents, SLAs, capacity, and risks.
- Oversee operational KPIs and alert the organization when thresholds are reached or risks are identified.
- Manage operational budget with the Group Security Operations Office, ensuring adequate workforce capacity and financial sustainability.
- Provide operational reporting and dashboards to support data-driven decisions.
Leadership of operations teams
- Ensure each Operations Manager controls their product's operations and continuity.
- Set objectives for Operations Managers and coach them on incident management, stakeholder communication, and operations leadership.
- Maintain escalation flows and ensure operational topics are raised to decision boards.
- Validate critical operational decisions affecting continuity, resources, or risk mitigation.
Automation and improvement
- Identify cross-product automation opportunities to reduce manual work and improve efficiency.
- Work with product managers, the Head of Expertise, and the Automation Factory to prioritize automation needs from operations.
Candidate requirements
- Experienced leader with experience leading a cybersecurity operations team internationally.
- Candidates must be legally authorized to work in Canada; the posting accepts a valid work permit, permanent residence, or citizenship.
Work location
- The posting describes the role as joining the Global Cybersecurity team located in the Montreal office.
Employment
- The posting states permanent contract and full time.
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