Head of Security Operations

Role overview

Operational strategy and governance

• Maintain a unified operational strategy across products to support consistent service quality and 24/7 continuity.
• Align operations with group priorities and business expectations; participate in decision boards and escalate operational topics and risks.
• Balance workload, maturity, staffing, and service reliability across products.

Performance, KPIs, and budget

• Consolidate reviews of availability, incidents, SLAs, capacity, and risks, and alert the organization to KPI thresholds or risks.
• Oversee the operational budget with the Group Security Operations Office, ensuring adequate workforce capacity and financial sustainability.
• Provide operational reporting and dashboards for data-driven decisions.

Leadership and improvement

• Set objectives for Operations Managers and coach their development in incident management, stakeholder communication, and operations leadership.
• Ensure Operations Managers maintain product operational control, continuity, and appropriate escalation to decision boards.
• Validate critical operational decisions affecting continuity, resources, or risk mitigation.
• Identify cross-product automation opportunities and work with product, expertise, and automation partners to prioritize operational needs.

Requirements

• Experienced security operations leader with international cybersecurity operations team leadership experience.
• Must be legally authorized to work in Canada through a valid work permit, permanent residence, or citizenship.

Workplace

• The role is located in the Montreal office.