Head of Security Operations
Role Overview
The Head of Operations oversees performance, stability, and continuity of Group Security Operations products across CMA CGM companies internationally.
Provides cross-product oversight of operations, workforce capacity, budgets, KPIs, incident trends, automation needs, and readiness for new features.
Ensures each Operations Manager is empowered to operate their product, escalate issues, and maintain high service availability.
The global cybersecurity team supports multiple business domains and provides continuous 24/7 operations.
Key Skills for This Role
Full Job Posting
Position summary
The Head of Operations oversees performance, stability, and continuity of Group Security Operations products across CMA CGM companies internationally.
Provides cross-product oversight of operations, workforce capacity, budgets, KPIs, incident trends, automation needs, and readiness for new features.
Ensures each Operations Manager is empowered to operate their product, escalate issues, and maintain high service availability.
The global cybersecurity team supports multiple business domains and provides continuous 24/7 operations.
Operational strategy and governance
- Maintain a unified operational strategy across products, ensuring consistent service quality and 24/7 continuity.
- Align operations with Group Security Operations priorities and business expectations.
- Participate in decision boards and escalate key operational topics and risks.
- Balance workload, maturity, staffing, and service reliability across products.
Performance and budget oversight
- Consolidate operational health reviews covering availability, incidents, SLAs, capacity, and risks.
- Oversee KPIs and alert the organization when thresholds are reached or risks are identified.
- Manage the operational budget with the Group Security Operations Office, ensuring workforce capacity and financial sustainability.
- Provide operational reporting and dashboards to support data-driven decisions.
Leadership and improvement
- Ensure each Operations Manager controls their product operations and continuity.
- Set objectives for Operations Managers and coach them on incident management, stakeholder communication, and operations leadership.
- Maintain escalation flows and validate critical decisions affecting continuity, resources, or risk mitigation.
- Identify automation opportunities and work with product managers, the Head of Expertise, and the Automation Factory to prioritize them.
- Ensure operations teams are onboarded and ready to support new features.
Candidate requirements
- Experienced in leading a cybersecurity operations team in an international capacity.
- Candidates must be legally authorized to work in Canada through a valid work permit, permanent residency, or citizenship.
About CMA CGM
CMA CGM is a global shipping and logistics group operating in 160 countries, with shipping, logistics, and air cargo businesses.
The Group's cybersecurity department serves subsidiaries and entities across multiple domains and locations.
Work details
- Permanent, full-time position based in the Montreal office.
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