Head of Security Operations

Role overview

Operational strategy and governance

• Maintain a unified operational strategy across products and consistent service quality and 24/7 continuity.
• Align operations with group priorities and business expectations; participate in decision boards and escalate operational risks.
• Balance product workload, maturity, staffing, and service reliability.

Performance, budget, and reporting

• Consolidate operational health reviews covering availability, incidents, SLAs, capacity, and risks.
• Oversee KPIs and alert the organization to thresholds and identified risks.
• Manage operational budget, workforce, and FTE capacity with the Group Security Operations Office.
• Provide operational reporting and dashboards for data-driven decisions.

Leadership and improvement

• Set objectives for Operations Managers and coach their development in incident management, stakeholder communication, and operations leadership.
• Ensure managers control product operations, continuity, and escalation flows; validate critical decisions affecting continuity, resources, or risk.
• Identify cross-product automation opportunities and work with partner teams to prioritize them.
• Ensure teams are onboarded and ready for new features.

Requirements

• Leadership experience leading a cybersecurity operations team internationally.
• Candidates must be legally authorized to work in Canada.