Head of Quality Operations

As Head of Quality Operations, you'll own quality for every dataset David AI ships including but not limited to conversational, TTS, and transcription data.

You'll report to the Head of Operations and be located in the US.

In this role, you will

• Own the quality bar across all data ops, including quality standards, calibration, consistency and on-time delivery of datasets

• Design the quality review structure, organized by language and region, so every dataset gets consistent quality coverage

• Audit and review quality across languages, keeping calibration consistent globally

• Run quality in languages you don't speak through deliverables from native-speaker and cross-language gold sets

• Plan capacity against production ramps and own contingent workforce sourcing across many countries

• Build and own dashboards for quality, throughput, and cost efficiency

Your background looks like

• 7 to 10+ years in operations, including 3+ in senior leadership roles

• You've run quality operations for large contingent workforce networks across multiple countries

• You've owned quality at scale, across calibration, capacity planning, and spend efficiency

• You built the system yourself, from tooling to contingent workforce sourcing at scale

• Speech, audio, or linguistic data experience is a strong plus