Head of PRO Department

What You Will Do

• Lead and manage the PRO department (2 office-based employees + 1 remote)
• Personally handle and oversee visa processing for internal staff, clients purchasing visa-only services, and overseas candidates relocating to the UAE
• Manage all labor, immigration, and licensing documentation — including license renewals and permits
• Visit MOHRE and other UAE government offices to resolve cases and escalations
• Ensure the company is always inspection-ready and compliant
• Build reliable operational workflows, documentation standards, and accountability across the team
• Coordinate with internal departments (HR, Family Care, Finance, Operations) and external partners
• Resolve urgent and non-standard cases independently and quickly
• **What We Are Looking For**
• 5+ years of hands-on UAE PRO / visa / immigration / labor experience
• Deep knowledge of UAE visa categories, MOHRE processes, work permits, labor contracts, and compliance requirements
• Experience handling visa cases for internal employees, client-sponsored workers, and overseas candidates
• Proven ability to manage and develop a small operational team
• Comfortable visiting government offices independently and resolving escalations
• Fluent Arabic; English at B2 level or above
• Experience with document control systems, CRM tools, and UAE government portals
• Based in Dubai and available for full-time, office-based work
• Pay: From AED8,000.00 per month