Head of Operations
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Invygo is seeking a Head of Operations to own end-to-end operational performance across KSA and UAE. The role is accountable for core KPIs including OTIF handover, acceptance rate, fleet maintenance, and collections.
Key Skills for This Role
Full Job Posting
About Invygo
Invygo is MENA s leading car subscription and Subscribe to Own platform, enabling customers to get a car through an app with no banks, no down payments, and total flexibility.
As we scale across the region, operational excellence is the engine behind the customer promise: the right car, ready on time, maintained well, and paid for reliably.
This role owns that engine across our two largest markets.
The Role
The Head of Operations will own the end-to-end operational performance of Invygo across KSA and UAE from getting cars live on the platform, to fast booking acceptance, to on-time handover, to fleet maintenance and collections.
Based in Riyadh and leading distributed teams across both markets, this role is accountable for the core operational KPIs that determine speed, reliability, and cash health: OTIF handover, acceptance rate and duration, SMA scheduling and quality, fleet upload, and collections (including force collection).
The ideal candidate is a hands-on operator and builder someone who thrives on dashboards and SLAs, can drive a team to consistent execution, and turns operational data into measurable improvements across cost, speed, and customer satisfaction.
Handover & Fulfilment (Otif)
- Own OTIF (On-Time, In-Full handover) ensure cars are delivered to customers on the committed date and time, fully prepared and ready to drive.
- Drive acceptance rate up and acceptance duration down ensure eligible bookings are accepted quickly and reliably across both markets.
- Own car upload and live-inventory readiness maximise the volume and speed of vehicles made live and bookable on the platform.
- Eliminate handover delays through clear SLAs, root-cause analysis, and tight coordination between supply, logistics, and field teams.
Fleet Service & Maintenance (Sma)
- Own SMA scheduling ensure Scheduled Maintenance Appointments are planned with full coverage, high adherence, and minimal vehicle downtime.
- Drive SMA rating and service quality protect the customer experience through every maintenance and service touchpoint.
- Manage vehicle readiness, turnaround time, claims, and the redeployment of returned cars back into live inventory.
Collections & Recovery
- Own collection performance ensure subscription dues are collected on time across the active fleet in both markets.
- Lead force collection and recovery manage enforced collection and overdue-account recovery while protecting the customer relationship and brand.
- Reduce overdue and aging balances through clear processes, escalation paths, and cross-functional alignment with Finance and CX.
Operational Excellence & Reporting
- Own daily operational dashboards and the full KPI set (OTIF, acceptance, upload, SMA, collections) with clear targets per market.
- Standardise processes and SLAs across KSA and UAE while respecting local market differences.
- Identify bottlenecks and lead continuous-improvement initiatives that reduce cost and cycle time.
Cross-Functional Collaboration
- Partner with Supply & Partnerships to align on committed cars, upload pipelines, and supplier performance.
- Work with Finance on collections, recovery, forecasting, and operational cost control per market.
- Collaborate with Product, Engineering, and Data to automate manual workflows and improve operational visibility.
- Align closely with CX to ensure handover, maintenance, and collections protect NPS and retention.
People & Leadership
- Build, lead, and mentor high-performing operations teams across KSA and UAE with strong ownership and accountability.
- Set clear targets, run performance management, and develop bench strength and succession within the function.
- Foster a data-driven, execution-focused, and customer-obsessed operating culture.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Invygo
HR Business Partner
Riyadh, KSA
The HRBP acts as a hybrid HR leader responsible for both strategic business partnering and full HR operational ownership. The role supports business leaders in driving organizat...
Customer Support Agent
Riyadh, KSA
As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner w...
Senior Partnerships Manager
Saudi Arabia, KSA
As a Senior Partnerships Manager , you will play a pivotal role in driving our growth across Saudi Arabia by building strategic partnerships, expanding our corporate customer ba...
Human Resources Specialist
Riyadh, KSA
Manage HR operations, support recruitment lifecycle, maintain employee records, ensure compliance with Saudi labor law, and enhance employee engagement.