Head of Market Place - KSA Consumer Electronics , 3P SA Hardlines
Skills
About This Role
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Own one of the key growth engines for Amazon in Saudi Arabia.
As the Head of Seller Services, you will lead a team that is responsible for growing Amazon’s selection and ensuring the success of brands available on Amazon across a portfolio of categories.
To do this, you will need to identify our current selection opportunities, work with existing brand owners and retailers to close those gaps, negotiate with missing brands to launch them on Amazon, and develop solutions (e.g., new products, programs) that will enable our Selling Partners to grow on Amazon.
The ideal candidate is a hands-on senior leader who excels at data-driven decision making; thrives in a high-performance culture; embraces ambiguity with critical thinking; collaborates effectively and influence leaders in SA, MENA and worldwide, both in Amazon as well as outside of Amazon; and ultimately delivers results through constant innovation and flawless execution.
Key job responsibilities
Strategic Planning & Execution
- Define and implement 1-3 year strategic objectives
- Create scalable mechanisms for process improvement
- Establish frameworks for resource allocation and priority management
- Drive cross-functional alignment with organizational strategy
Build And Develop High Performing Teams
- Create empowering environments for independent decision-making
- Mentor leaders in strategic thinking and operational excellence
- Foster a culture of continuous learning and innovation
Operational Excellence
- Design and implement audit mechanisms for customer experience and quality
- Drive efficient resource allocation across teams and initiatives
- Develop scalable solutions for complex operational challenges
- Create mechanisms to evaluate and optimize cross-team collaboration
- A day in the life
- In this role, you will
- Lead the marketplace PF/category/cohort/Vertical seller strategy and operations, driving growth through seller acquisition, retention, and optimization of the seller experience
- Build and manage a high-performing seller services team encompassing on-boarding, account management, and support functions
- Establish and track key performance metrics (KPIs) for seller success while developing programs to improve seller satisfaction and performance
- Partner with product, marketing, and other cross-functional teams to enhance the seller experience and drive platform growth
- Oversee seller communication strategy and develop educational resources, training programs, and support documentation
- Manage escalations and strategic seller relationships while ensuring compliance with marketplace standards and regulations
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- 7+ years of prior work in business development, sales, or sales-engineering, preferably in the technology, internet and e-commerce sectors experience
- Experience in business development, sales, or sales-engineering, preferably in the technology, internet, and e-commerce sectors
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Experience successfully leading and developing a team of direct and indirect reports
- Bachelor's degree or equivalent
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- 5+ years of sales team management experience
- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Experience in sales team management
- Experience in e-commerce
- Experience with data analysis (including advanced Excel and database analysis)
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
- If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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