Head of Liabilities Acquisition - Emiratized Role

Job Purpose

• To manage a team responsible to attract new to bank business of NTB Liabilities accounts ensuring achievement of agreed objectives of growth, profitability and customer satisfaction.
• Responsible for Business development to increase the bank’s market share.
• Define goals and key performance indicators for each member of the team and ensure the implementation of the same
• Motivate and train the team and make sure the proper code of conduct is being followed
• Conduct a meeting huddle with Team Leaders and the Sales officers
• Provide guidance and support to the team
• **Specific Accountability****Financial:****Leading sales force for Commercial Banking Liabilities NTB acquisition to accomplish set sales and revenue objectives.
• Support the team to achieve sales and revenue objectives for Products as per set business plan**
• Support the team to achieve monthly& annual set KPI objectives
• Manage distribution channel
• Ensure recruitment, training, motivation and retention of assigned staff
• Ensure x-sell opportunities are being tracked and sent accordingly
• Maintain Daily Sales Reports on sales performance and conduct regular performance review meeting with the team
• Ensure to enhance transactions on the liabilities book.
• Focus on increasing productivity and activity of the teams.
• Will ensure maximum activation of zero balance accounts.
• Focus on increasing FX revenue on the liability and the NTB clients.
• **Compliance / Operational Activities:**
• Ensure adherence to banking regulations and organization guidelines relating to customer acceptance, data protection, money laundering and KYC.
• Monitor non-compliant activities viz., money laundering activities, and coordinate remedial actions with teams.
• Responding to the relevant compliance and sanctions queries within the relevant time frame.
• Will ensure complete and comprehensive KYC of accounts on-boarded.
• Cooperate and facilitate work of internal audit and risk management to address gaps, and respond to audit reports within agreed deadlines.
• Whenever needed, contact customer service groups and processing units to ensure satisfactory service standards are met.
• Will ensure there are no lapses on deferrals requested.
• **Customers:**
• Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.
• Monitor the performance of all clients on boarded by the team members and be responsible for quality of CDD and documentation.
• Keep close monitoring on the market and update team members
• Ensure thorough knowledge of all productss, policies and processes in order to achieve superior client on boarding experience
• Call random clients and make sure proper information and services is provided
• Understand and resolve/ escalate customer redresses to ensure timely resolution
• **Learning & Growth:**
• Participate in the assigned People Development and L&D programmes.
• Take accountability for own development by active enrolment and participation with close coordination with respective Team
• To ensure participation in assigned training, Learning & Development programmes
• To build and maintain effective business relationship with all internal departments
• Co-ordinate with other departments to ensure processing of applications within prescribed TAT’s
• Conduct fair and transparent appraisals to coach, counsel, motivate sales personnel and manage their career aspirations effectively
• **JOB KNOWLEDGE, SKILLS AND EXPERIENCE**
• Good communication and analytical skills
• Appropriate knowledge of modem management techniques and best practices
• Familiarity with banking industry's rules and regulations
• Excellent organizational skills
• Results driven and customer focused
• Continuous suggestions on Changes and ways of improving FAB Products.
• To build and maintain effective business relationship with all internal departments and branches.
• Manage Business Complexities in view of competition
• Identify any cross-Selling opportunity for Other Business Divisions of the Bank
• **Education required:** University Degree / MBA / PGDM / Sales diploma or certification preferable.
• **Experience:** 10-12 years of experience in Commercial Banking Acquisition team.

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