Head of Information Technology

Role Overview

Leadership & Strategy Experience

• Senior IT leadership (IT Director, Head of IT, Technology Director, or CIO level).
• Proven ability to develop technology strategies, roadmaps, governance frameworks, and investment plans.
• Experience leading technology transformation programmes and operational improvement initiatives.
• Established track record operating at Executive or Board level, influencing senior stakeholders.
• Strong commercial awareness: budget management, contract oversight, supplier performance management.

Operational & Delivery Management

• Experience managing MSPs, suppliers, and outsourced technology service providers.
• Established PMO function: effective project governance, reporting, and benefits tracking.
• Ability to balance strategic leadership with hands-on operational accountability.
• Experience supporting digital adoption and driving technology-enabled business change.
• Proven capability managing small internal teams supported by MSP partners and specialists.

Security, Risk & Governance

• Strong understanding of cyber security frameworks, controls, and governance.
• Experience developing and maintaining business continuity and disaster recovery plans.
• Competency in incident response planning and IT service management.
• Knowledge of technology risk management and compliance requirements.
• Understanding of AI, automation, and emerging technology governance.

Technical Knowledge

• Microsoft 365 ecosystem: Teams, SharePoint, Entra ID, and related services.
• Cloud platforms, SaaS, and end-user computing environments.
• Workplace technology, office networks, and collaboration tools.
• Salesforce CRM and wider business application management.

Desirable Experience

• Background in non-profit, investment, or financial services sectors.
• Experience supporting research-led, knowledge-based, or international teams.
• Proven track record improving Microsoft 365, SharePoint, and Teams adoption.
• Experience leading responsible AI adoption and governance initiatives.
• Professional certifications: ITIL, CISSP, CISM, PMP, Prince2, or equivalent.

Responsibilities

• Lead technology strategy, governance, and service delivery across the organisation.
• Develop clear technology roadmaps.
• Provide trusted advice to the Executive Team.
• Ensure technology decisions deliver measurable value.
• Provide pragmatic operational oversight in a lean, MSP-supported environment.
• Manage MSPs, suppliers, and outsourced technology service providers.
• Establish and run an effective PMO function with project governance, reporting, and benefits tracking.
• Support digital adoption and drive technology-enabled business change.
• Manage small internal teams supported by MSP partners and specialists.
• Develop and maintain business continuity and disaster recovery plans.
• Oversee incident response planning and IT service management.
• Manage technology risk and compliance requirements.