Head of Forward Deployed Engineering - Operations

Set the AI and innovation direction for Operations, with a clear view of what will create the most meaningful step change in customer experience, productivity, quality, and scalability.

Work with the domains to identify and prioritise the use cases that matter most, based on business value, feasibility, and readiness.

Lead the central Ops innovation model, including the structure, ways of working, and foundations needed for domain-led re-engineering to succeed.

Lead a small team of Forward Deployed AI specialists to turn ideas into real, scalable solutions.

Build credibility for AI across Ops through clear thinking, practical examples, and a strong view of where the real value is and where the risks are.

Stay current on the AI landscape, emerging patterns, and market developments, and translate that into practical implications for how Ops should evolve.

Work with central business enablement and capability teams so that new capabilities landing across the company are connected to Ops needs, and the right upskilling happens as use cases scale.

Represent Operations in central engineering, making sure that Ops priorities are well understood, well framed, and well supported.

Track progress and value delivered, and keep the focus on outcomes rather than activity.

Ops has a clear and credible point of view on where AI should and should not be applied.

The Domains have better clarity on where to focus and what will drive the biggest outcomes.

High-value use cases move fast from idea to implementation.

The relationship between Ops and central engineering is stronger, with clearer translation between operational needs and technical delivery.

AI adoption in Ops is deliberate, practical, connected to real workflow improvement.

We build scalable solutions that drive meaningful outcomes.

Teams are better equipped to work differently as new tools and workflows land.

Led meaningful transformation in an operations or service environment.

Built or scaled AI, automation, or digital workflow improvements beyond small experiments.

Worked closely with engineering or technical teams and can hold your own in those conversations.

Influenced senior leaders and moved cross-functional agendas forward without relying only on formal authority.

Helped shape operating models, governance, or delivery mechanisms that made change more repeatable.

Worked in an environment where pace, ambiguity, and practical execution all mattered.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.