Head of Forward Deployed Engineering
Role Overview
The employer is partnering with an AI company building operational intelligence for government and large enterprises.
The platform unifies fragmented, complex data to help customers understand operations, make decisions, and solve high-stakes problems.
The team works within customer environments, builds with real data, iterates quickly, and scales proven solutions.
This is a senior, hands-on role owning customer deployments from discovery through go-live.
Key Skills for This Role
Full Job Posting
Opportunity
The employer is partnering with an AI company building operational intelligence for government and large enterprises.
The platform unifies fragmented, complex data to help customers understand operations, make decisions, and solve high-stakes problems.
The team works within customer environments, builds with real data, iterates quickly, and scales proven solutions.
This is a senior, hands-on role owning customer deployments from discovery through go-live.
What you’ll do
- Own customer deployments end to end and be accountable for successful outcomes.
- Embed with customer teams, understand workflows, and turn operational needs into working software.
- Build focused demos to test ideas and gather customer feedback early.
- Ship full-stack features quickly while maintaining quality for live operational systems.
- Write clear specifications that the broader engineering team can execute.
- Identify capabilities that should remain deployment-specific or become part of the core product.
- Coach junior engineers on scoping, delivery, customer communication, and technical judgment.
- Collaborate with product, machine learning, infrastructure, and full-stack engineering teams on deployment challenges.
What you’ll bring
- At least five years of experience in forward deployed engineering, field engineering, or a similar customer-facing engineering role.
- Strong full-stack engineering skills in TypeScript and React, alongside Python or Node.js.
- A track record of delivering production software for customers.
- Confidence working directly with enterprise customers, including on-site when required.
- Clear communication, strong ownership, and the ability to progress with incomplete or evolving requirements.
- Experience coaching junior engineers while remaining actively involved in the codebase.
Nice to have
- Experience with AI-native products, enterprise deployments, or industries with complex operational requirements is a plus.
Who will thrive here
The role suits someone who enjoys working close to customers, solving difficult problems, and seeing software used in real operations.
The employer values speed with rigor, ownership of outcomes, and helping other engineers improve.
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