Head of Education & Student Experience (Specialist Teams)

The Faculty of Social and Historical Sciences (SHS) represents areas of knowledge where humanities and social science meet. The interests and methods of the eight component departments (Anthropology, Archaeology, Economics, Geography, History, History of Art, Institute of the Americas, Political Science), together with the interdisciplinary Institute of Advanced Studies, offer excellent opportunities for innovative and collaborative research. Each of the departments carries out world leading research in its own field. There are more than 6000 students and over 1000 members of staff in the faculty, of whom three quarters are academic, teaching and research staff, and one quarter professional services. The faculty has recently been deploying a new strategic vision for the coming decade, and has ambitious plans to develop its research, teaching and innovation activities. It is committed to enhancing its research and teaching in relation to major global challenges, including climate change and sustainability, technological change and the data revolution, and inequality

Leading services that shape the student experience This is an opportunity to lead teams whose work makes a real difference to the student experience. You will lead teams in areas including assessment, quality and governance, student casework, student experience and student success, driving continuous improvement and ensuring effective collaboration and communication between these teams and the Faculty’s programme teams who have responsibility for the day-to-day support for the delivery of the Faculty’s degree programmes You will:

• Lead and develop the Assessment & Progression, Quality & Governance, Student Casework, Student Success & Experience teams, delivering challenging objectives in an environment that supports excellent wellbeing;
• Lead and support change, helping the teams adapt to new ways of working and continuously improve how services are delivered;
• Support the teams in working in partnership with students ensuring their voices help shape how services are designed and delivered;
• Work closely in partnership with other staff, including academic staff, to identify opportunities and challenges, and shape responses;
• Manage competing priorities across the team's portfolio, making sound decisions and keeping work on track.
• Act as a key point of contact for Faculty and University stakeholders. This role combines operational leadership and strategic impact. You'll help the Faculty deliver excellent services that are effective, well-run and centred on students

About you

You will be a collaborative leader who enjoys building relationships and bringing people together around shared goals.

You will have experience of:

• Leading teams in a Higher Education setting, with responsibility for areas such as casework, quality, assessment or student success (access and participation).
• Giving guidance and support to experienced staff, helping them to identify development gaps and coaching them to address these;
• Leading change, with the communication skills to bring colleagues with you.
• Identifying continuous improvement opportunities, and managing projects to take advantage of these opportunities; Managing competing priorities in a busy, complex environment

What we offer

As well as the exciting opportunities this role presents we also offer some great benefits some of which are below: 41 Days holiday (including 27 days annual leave 8 bank holiday and 6 closure days) Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/