Head of Digital Solutions - UAE National

Role overview

Strategy and governance

• Lead the digital transformation strategy and technology roadmap, aligned with organizational priorities and national digital government initiatives.
• Oversee departmental strategic and operational plans and their execution.
• Maintain stakeholder relationships and deliver technology services in line with agreed service-level agreements.
• Develop and monitor IT governance frameworks, technology policies, standards, security controls, and quality practices.
• Prioritize business technology requirements and digital initiatives and lead technology project delivery.

Technology and operations

• Oversee IT infrastructure, enterprise applications, cloud services, and data platforms, including availability, performance, security, and continual improvement.
• Lead digital government initiatives and ensure compliance with national requirements, maturity frameworks, and regulations.
• Oversee ICT procurement, technology investments, vendors, contracts, and resource planning.
• Ensure resilience and business continuity through cybersecurity, disaster recovery, and risk management frameworks.
• Monitor KPIs, service performance, project delivery, and operational effectiveness and report recommendations to senior management.
• Contribute to the IT Directorate's annual operating and capital budgets.
• Develop security awareness, cybersecurity training, and communications initiatives.
• Promote automation, artificial intelligence, emerging technologies, and digital capabilities to improve efficiency and customer experience.
• Develop initiatives for learning, professional development, knowledge sharing, and employee engagement.

Education and experience

• Bachelor's degree in IT, computer science, computer engineering, information systems, software engineering, or a related discipline.
• A master's degree in IT, digital transformation, business administration, information systems, or a related field is preferred.
• At least 10 years of progressive experience in IT, digital transformation, enterprise applications, infrastructure management, or IT service delivery.
• At least five years of managerial or leadership experience in IT operations, digital transformation, enterprise technology projects, or information systems.
• Experience with digital strategies and roadmaps, enterprise technology, large-scale ICT projects, system integrations, and modernization.
• Experience in IT governance, cybersecurity, risk management, IT service management, international standards, procurement, vendors, budgets, KPIs, and operational planning.

Preferred certifications

• Preferred certifications include PMP; ITIL 4; COBIT; TOGAF; CISSP or CISM; Microsoft Azure, AWS, or equivalent cloud architecture; Scrum, Agile, or digital transformation; and ISO 27001.