Head Hostess
Role Overview
Manage restaurant reservations, wait lists, guest arrivals, and seating while supporting service and dining-room safety.
The role is full time, non-management, and not remote.
Key Skills for This Role
Full Job Posting
Position summary
Manage restaurant reservations, wait lists, guest arrivals, and seating while supporting service and dining-room safety.
The role is full time, non-management, and not remote.
Guest arrivals and dining room
- Answer phones, take reservations, and enter diner information into the reservation system.
- Manage wait lists and accurate wait times; use the station rotation chart for seating decisions.
- Organize seating for large or special-needs groups; greet, seat, and guide guests.
- Ensure appropriate menus and place settings, maintain clean work areas, and monitor seating availability, service, and safety.
- Communicate with guests and staff to meet guest needs and coordinate teamwork.
Team, safety, and service duties
- Assist management with hiring, training, scheduling, evaluation, counseling, and coaching employees.
- Follow safety and security procedures, report accidents and unsafe conditions, and complete safety training.
- Welcome guests to company standards, communicate professionally, maintain positive working relationships, and protect confidential information and company assets.
- Stand, sit, or walk for extended periods and move objects up to 10 pounds without assistance; perform other reasonable assigned duties.
Preferred qualifications
- High school diploma or GED equivalent is preferred.
- At least 1 year of related work experience is preferred.
- No supervisory experience is specified; no license or certification is listed.
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