Head - Fund Operations (Group)

Summary

Operational Transformation And Management

• Plan and direct the organization's activities to achieve stated/agreed targets and standards for operational performance
• Provide inputs for the development of the Annual Business Plan and other organization policies
• Ensure that Business Plan is cascaded in terms of quantifiable performance measures across different offices
• Develop and implement global systems and processes which increase the efficiency of the organization and its offices
• Provide strategic leadership and oversight of all operational functions of Amicorp Fund Services
• Develop and implement operational strategies, policies, and procedures to optimize efficiency, quality, and client delivery
• Identify opportunities for process improvements, automation, and cost savings through the effective use of technology and operational best practices
• Drive discipline in billing and revenue growth
• Ensure compliance with regulatory requirements and industry standards related to operations

Technology Strategy And Innovation

• Develop and execute a comprehensive technology strategy aligned with the company's goals and vision
• Identify and evaluate emerging technologies and trends that can enhance our competitive advantage and drive innovation
• Drive the development and implementation of technology roadmaps, ensuring alignment with business objectives and long-term scalability
• Foster a culture of innovation and continuous improvement, encouraging collaboration and exploration of new technologies and solutions

Technology Transformation And Automation

• Lead the organization's technology transformation initiatives, driving the adoption of modern technologies and digital solutions to enhance operational efficiency and productivity
• Identify opportunities for automation across operational processes, leveraging technologies such as robotic process automation (RPA), machine learning, and intelligent process automation
• Collaborate with cross-functional teams to streamline workflows, eliminate manual tasks, and optimize resource allocation through automation
• Monitor industry trends and best practices in technology transformation and automation, integrating relevant advancements into the company's strategy
• Develop and execute a strategy for building AI capabilities within the organization, enabling data-driven decision-making and unlocking new business opportunities
• Establish data governance frameworks and ensure the availability and quality of data required for AI initiatives
• Lead efforts to upskill and train employees on AI concepts and tools, fostering a culture of AI literacy and encouraging cross-functional collaboration

Stakeholder Management

• Collaborate closely with the Board and other stakeholders to align technology and operations initiatives with overall business strategies
• Engage with internal stakeholders to understand their technology and operational needs, and proactively provide solutions and support
• Cultivate and manage relationships with external vendors, partners, and service providers, ensuring effective collaboration and value delivery

Personal And Team Targets

• Drive the discipline of accurately recording client time and value of service using Maconomy, handle pricing, invoicing and collection of outstanding fees for the portfolio of clients.
• Monitor teams’ performance by providing commercial leadership to achieve the production (chargeability) and revenue targets.

Profitability Performance And Growth

• Ensure profitability and performance aligned with the approved business plan for the business.
• Monitor productivity and chargeability, review of productivity reporting and performance against targets.
• Finalize Goals for each of the office operational teams, continuously evaluate performance and take corrective actions to deal with under-performance together with Group Human Resources.

Candidate Profile

• Bachelor's or master's degree in a relevant field with minimum of 18 years of experience in senior technology and operations transformation leadership roles, preferably in a complex and dynamic environment
• Strong strategic thinking and business acumen, with the ability to align technology and operations strategies with organizational goals
• Proven track record of successfully leading technology transformation and automation initiatives, driving innovation and process improvements
• Solid understanding of operational best practices, having led operational transformation projects
• Demonstrated ability to drive change, manage organizational transformation initiatives, and build a culture of innovation and automation
• Strong commercial mindset, takes initiative, positive and proactive, dedicated, focused and revenue and target driven.
• Excellent leadership, organizational, interpersonal and communication skills. Successful team management experience including performance management and employee development.
• Excellent client facing skills. Well-developed spoken and written communication skills and the ability to tailor style to relevant audiences, and successfully liaise with people at different levels. Excellent English language fluency; additional languages preferred.
• Strong analytical and problem-solving skills, solution driven, highly organized and detail-orientated with good decision making and time management skills. Independent, hands-on and takes accountability to deliver solutions and results.
• Ability to adapt and work in a smaller, dynamic local team environment; along with being part of a bigger matrix organization. Proven leadership and team player skills, with ambition to excel in the role.