Head - Aggregation Services

The Head – Aggregation Services will be responsible for building, scaling, and managing our client's end-to-end aggregation ecosystem. The incumbent will lead the creation of a robust gig workforce, establish hub-and-spoke operating models, develop scalable operational processes, and ensure superior customer experience while driving business growth.

The role demands an entrepreneurial leader with experience in marketplace businesses, hyperlocal services, or gig economy platforms who can build operations from the ground up.

2. Onboarding: Building and managing the digital and physical platform to grow and onboard new aggregators, partners, vendor base and ensure the entire ecosystem is developed and aligned to the defined system and processes.

3. Performance monitoring: Use analytics to track the performance of the aggregated platform. Develop and monitor 360 degree performance metrices requisite for the business.

5. Establishing and maintaining partnerships and relationships with stakeholders: Establishing and maintaining partnerships and relationships with stakeholders, including investors, customers, suppliers, and other key players in the industry. Must have excellent stakeholder management skills, maintaining open lines of communication and building trust with all parties involved.

7. Building and leading a strong and effective team: Need to have excellent communication skills, responsible for conveying the company's vision, values, and goals to employees, investors, and stakeholders.

8. Team Leadership

· Build and lead high-performing operations, city, and partner management teams.

· Foster a culture of ownership, accountability, and continuous improvement.

· Ensure compliance with labour regulations applicable to gig workers, statutory requirements, contracts, safety standards, and company policies.

· Establish SOPs, audit mechanisms, and operational controls.

· Qualification: Bachelor's or master’s degree in Business Administration, Management, or related field.

· Proven experience as a Head or in a similar executive leadership role in a start-up or fast-paced environment.

· Strong leadership and management skills, with the ability to build and lead an effective team.

· Excellent communication and interpersonal skills, with the ability to communicate effectively with all stakeholders.

· Understanding of business and financial markets.

· Experience in managing e-commerce, B2C platforms catering niche services like: Aggregator Delivery platforms, D2H services

· Knowledge of maintenance, FM services would be an added advantage.