HEAD - ADMISSION COUNSELLOR
Role Overview
Head of the admission counselling team, responsible for managing counsellors, handling enquiries, improving lead-to-admission conversion, monitoring follow-ups, and meeting monthly targets.
Department: Admissions / Sales. Industry: Education / Competitive Exam Coaching. Employment type: Full-Time.
Key Skills for This Role
Full Job Posting
Role overview
Head of the admission counselling team, responsible for managing counsellors, handling enquiries, improving lead-to-admission conversion, monitoring follow-ups, and meeting monthly targets.
Department: Admissions / Sales. Industry: Education / Competitive Exam Coaching. Employment type: Full-Time.
Key responsibilities
- Lead, guide, and monitor counsellors; allocate leads, monitor performance, conduct reviews, coach staff, and motivate the team to achieve targets.
- Handle student and parent enquiries by calls, WhatsApp, and face-to-face counselling; address difficult enquiries, objections, and important interactions.
- Counsel students on TNPSC, Bank, SSC, RRB, TNUSRB, TET, and other competitive exam courses; recommend courses based on student needs.
- Track leads from enquiry to admission, follow-ups, calls, conversions, pending leads, and individual performance.
- Drive lead conversion, admission closures, revenue targets, and individual and branch-level results.
- Maintain accurate CRM/database records and reporting; coordinate with Marketing, Academic, and Branch teams.
- Identify improvements to counselling and conversion processes and prepare daily, weekly, and monthly performance reports.
Eligibility and required skills
- Any graduate or postgraduate; 2–5+ years in educational counselling, admissions, sales, or EdTech.
- Strong communication, interpersonal, counselling, convincing, negotiation, and objection-handling skills.
- Leadership and team-handling ability; strong sales, admission-conversion, and target-focused skills.
- Good knowledge of MS Excel and CRM tools, and ability to analyse team performance and prepare reports.
- Prior counselling team leadership is preferred; competitive exam coaching or education industry experience is an added advantage.
Performance indicators
Lead-to-admission conversion rate and monthly admission target achievement.
Counsellor productivity, follow-up efficiency, and revenue or fee collection.
CRM and reporting accuracy, team performance, and retention.
Compensation
- Pay is ₹10,000–₹12,000 per month.
Benefit
- Cell phone reimbursement.
Work location
- Work is in person.
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