Hardware Support Technician
Key Skills for This Role
Full Job Posting
About you
You enjoy solving problems and take pride in delivering a great service to customers. You’re organised, hands-on and comfortable managing multiple tasks at once, from preparing devices and resolving hardware issues to keeping stock accurate and up to date.
You’re someone who enjoys working as part of a team, building strong relationships with colleagues, customers and suppliers. You take ownership of your work, communicate clearly and are always looking for ways to improve how things are done. You’re also keen to keep learning and stay up to date with new technology and industry best practice.
Day-to-day, you will
Configure, build and deploy customer hardware, including laptops, desktops, routers, switches and firewalls, ensuring orders are delivered accurately and on time.
Troubleshoot and resolve hardware-related issues, working closely with customers, the service desk and third-party suppliers to provide a smooth support experience.
Manage workshop operations including goods received, stock control, device repairs, secure disposal processes and inventory management through ConnectWise.
Support managed device services, contribute to standard device builds and remote management tools, and identify opportunities to improve service quality, efficiency and customer satisfaction.
Your skills and experiences might also include
- Experience working with hardware from vendors such as HP, Dell or Lenovo.
- Knowledge of operating system deployment, device imaging and diagnostic tools.
- Relevant certifications such as CompTIA A+, Network+ or vendor-specific accreditations.
- Experience working within service level agreements (SLAs) and using ticketing systems to document and track work.
- Please note this is on site in our Wolverhampton office
- What are we all about?
- The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
- With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do . We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
- We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
- Let’s make a difference together.
- Love Work. Love Life. Be You.
About The Access Group
Integrated business management software for mid-market organizations.
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