Handover & Facilities Inspector/Coordinator

Overview

Key Responsibilities

• includes, but is not limited to the following:
• Handover Process Management: Oversee all aspects of the handover process for residential and commercial properties,
• ensuring compliance with contractual obligations and company standards.
• Team Leadership: Lead and manage the handover team, providing training and support to ensure effective performance and
• professional development.
• Coordination with Stakeholders: Liaise with developers, property managers, and clients to facilitate clear communication and
• ensure a smooth transition during the handover process.
• Inspections: Conduct thorough property inspections prior to handover, identifying any issues or discrepancies that need to be
• addressed.
• Documentation Management: Ensure all necessary documentation, including handover certificates and checklists, are
• completed accurately and efficiently.
• Client Support: Provide exceptional customer service to clients during the handover process, addressing any concerns and
• ensuring satisfaction.
• Problem Resolution: Actively resolve any issues that arise during the handover, coordinating with the facilities team and
• vendors as needed.
• Continuous Improvement: Identify opportunities to enhance the handover process and implement improvements to drive
• efficiency and client satisfaction.
• Escalate defects, access constraints, readiness issues or delays promptly to the relevant team or management
• Move-In / Move-Out, Snagging, Home Orientation and SOL/EOL Coordination
• Coordinate move-in and move-out inspections and confirm unit readiness with contractors, vendors and internal teams
• Identify snags, record observations, track pending items and follow up until closure prior to handover where applicable
• Support handover activities, including readiness confirmation and required documentation
• Assist with home orientation for occupants or clients as required
• Support SOL/EOL processes and maintain the necessary documentation
• Escalate delays, access issues or repeated defects to Property Management and Management promptly

Vendor, AMC and Permit Coordination

• Obtain, verify and log required work permits before commencement of works
• Monitor AMC validity and initiate renewal coordination at least 30 days before expiry
• Obtain quotations and prepare comparative analyses within the agreed timeline when requested
• Monitor vendor performance against scope, timeline, quality standards and site requirements
• Escalate vendor underperformance, delayed works, compliance gaps or repeated quality issues promptly

Working Hours

• Monday to Friday, 9:00 am to 6:00 pm with a one-hour lunch break
• Travel to managed units and client meetings within the UAE during this time is required
• The role may require regular site visits, unit inspections, coordination with vendors, and movement between properties.
• The employee is expected to support urgent operational requirements, peak handover periods, and emergency coordination as required by management
• All work must be carried out in line with company policies, client service standards, and applicable building/community rules

Qualifications

Required

• Minimum of two years' experience in property management, handover processes, or a related role, property handover, snagging inspection, facilities operations, maintenance coordination or similar site inspection role
• Maintenance background and technical know-how are preferred, especially for identifying common MEP, finishing and readiness issues
• Strong understanding of real estate regulations and handover procedures
• Proven experience in team leadership and project management
• Proficiency in Microsoft applications (Excel, Word, Outlook)
• Valid drivers' license and a car

Preferred

• Familiarity with facilities management and property management software
• Experience working with developers and clients in the real estate sector
• Arabic language is a plus

Skills

• and Competencies
• Strong leadership skills to effectively manage and motivate the handover team
• Excellent communication and interpersonal skills to engage with clients, developers, and internal teams
• Strong problem-solving abilities for resolving issues that arise during the handover process
• Attention to detail in inspections, documentation, and client communications
• Ability to manage multiple tasks and prioritize effectively under pressure
• Strong attention to detail during unit inspections, snagging checks and handover verification.
• Good technical understanding of common building defects, finishing quality, basic MEP systems and maintenance requirements
• Ability to prepare clear inspection reports, trackers and handover documentation
• Strong coordination skills with owners, tenants, vendors, contractors and internal teams
• Customer service approach with professional communication during handovers and site visits
• Ability to use Microsoft Office, OneDrive, Yardi or relevant company systems for record keeping and reporting

Benefits

• Work in a professional and friendly office environment
• Training and onboarding provided
• Opportunity to grow within a reputable Real Estate company
• Competitive salary package (based on experience)
• Visa and standard company benefits