Guest Services Supervisor

Responsibilities

• Assist the Manager in day-to-day duties.
• Receive and process incoming customer reservations.
• Greet customers and determine their needs (dates, times, room types, etc.).
• Attend to guests' needs and requests.
• Assist guests with inquiries and provide exceptional customer service.
• Resolve guest concerns and complaints in a professional and timely manner.
• Support, coach, and train Guest Services Agents to maintain service standards.
• Coordinate with other hotel departments to ensure efficient operations and guest satisfaction.
• Complete all required shift procedures, reports, and documentation accurately.
• Ensure hotel policies, procedures, and service standards are consistently followed.
• All other duties as assigned.

Qualifications

• Experience in a similar work environment.
• Strong leadership and communication skills.
• Minimum of 2 years of experience in a similar work environment.
• Previous hotel or supervisory experience is preferred.
• Dependable, reliable, and able to work independently in a fast-paced environment.
• Demonstrated ability to provide exceptional guest service while leading a team.

Availability

Our benefits to support your success

• Strong personal as well as professional development.
• Continued education assistance, Scholarships.
• Employee Canadvantage Rewards Program.
• Employee Discounts, including meals, room rates, and more!
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more!
• Career Growth Opportunities.
• Flexible Schedules.

About Canad Inns