Guest Services Attendant

Guest services attendants represent the Zoo by connecting guests with wildlife and wild places in meaningful ways. The attendant is responsible for providing knowledge and assistance to guests at their assigned attraction or ticket point of sale. Attractions include any guest experience opportunity at the Zoo open during normal hours of operations or during special events.

An employee in this position may be called upon to do any or all of the following essential duties:

Handle financial transactions accurately on multiple point of sale devices.

Contribute to team efforts by accomplishing related goals.

Resolve customer complaints, guide them and provide relevant information.

Assist guests by providing information about the Zoo’s animal collections and conservation efforts.

Provide excellent guest service while remaining on schedule and safety conscious.

Collaborate with other Zoo departments and Zoo partners.

Communicate clearly and concisely.

Enforce Zoo’s rules and regulations.

Report comments and/or complaints to supervisors quickly.

Maintain a clean and safe work environment by complying with procedures and rules.

Assist with preparation, arrangement, execution and dismantling for special events and off-site sales as directed.

Perform other duties as assigned.

The Oklahoma City Zoo & Botanical Garden connects people with our world’s vanishing wildlife and wild places to inspire conservation action. We’re seeking candidates who are passionate about the planet and all that inhabit it. Join our team of hardworking experts and get ready for a career that you’re wild about! To learn more about the Oklahoma City Zoo and our conservation efforts, please visit www.okczoo.org.

Oklahoma City is one of the fastest-growing metros in the United States and is the 20th largest city in the nation. For nearly two decades our residents have continually invested in our community to make it a place people can find belonging, visit and call home. Our employees are at the heart of those investments–delivering essential services our residents expect and creating a strong and thriving city for all people. Visit Oklahoma City--A Great Place to Live and Work! to learn more about our city.