Guest Services Associate

Miral Experiences,

About the Guest Services Associate Role

• Welcome guests in a friendly and professional manner
• Engage each guest as a unique individual and listen attentively to their requests
• Manage and maintain queue lanes efficiently
• Sell tickets and other products via a computerised Point of Sale (POS) system
• Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
• Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
• Maintain awareness and adherence to company s cash handling policies
• Maintain knowledge and awareness of ongoing promotions
• Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
• Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
• Proactively anticipate, listen to guest s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company s guest complaint policy
• Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
• Efficiently manage all guest services operational areas
• Manage lost and found counter according to company s lost and found policy
• Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
• Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
• Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
• Fondly bid farewell to all guests exiting the park

Essential

• English proficiency (spoken & written)
• Basic computer knowledge
• Ability and genuine willingness to entertain/engage guests
• Flexibility
• High levels of respect and integrity

Desirable

• Theme park/water park experience
• Higher secondary or equivalent