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Guest Services Associate

MasterBUILT Hotels
Fort McMurray, CAN
Part-time
Entry · 1–2 years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

RESPONSIBILITIES

  • Perform check-ins and checkouts, paying special attention to accuracy and detail
  • Ensure each guest has received exceptional service
  • Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
  • Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
  • Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
  • Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
  • Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
  • Maintain cleanliness of workspace
  • Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash

Experience

  • Required
  • 1-2 years of experience in a customer service-oriented role
  • Previous hospitality experience an asset
  • Familiar with general office equipment such as photocopiers, scanners etc.
  • Mission Critical Competencies
  • Ability to demonstrate being a team player
  • Excellent communication and interpersonal skills
  • A fun, positive attitude with a sense of humour
  • Desired Education
  • A High School Diploma or GED required
  • WORKING CONDITIONS:
  • May be required to work early morning, late evening and weekend shifts
  • Fun work environment, committed to realizing all of our core Pillars
  • MASTERBUILT OFFERS:
  • A compensation package that provides incentives and rewards performance
  • A flexible benefits package that supports various personal/family situations and work environments
  • A rewarding corporate culture that fosters a positive team and family spirit
  • A cooperative management team that is strategic and forward thinking
  • A fast paced environment with opportunities for advancement
  • TO APPLY:
  • Please apply online at https://masterbuilthotels.bamboohr.com/hiring/jobs/1030
  • We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.
  • Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.
  • Experience Required

Preferred Qualifications

  • Desired Education

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