Guest Services Associate

About This Role

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

Job Summary Join Ferrari World Abu Dhabi’s dynamic team and be at the heart of unforgettable guest experiences as a Guest Services Associate, where every interaction shapes excitement and hospitality. You’ll greet guests warmly, manage queues efficiently, and sell tickets or services with a smile while handling cash responsibly—balancing floats, processing payments, and ensuring seamless entry and exit through turnstiles. Your role extends beyond transactions; you’ll proactively resolve guest concerns, upsell attractions, and contribute to revenue growth through cost-saving initiatives, all while maintaining awareness of promotions and safety protocols. The ideal candidate thrives in fast-paced environments, bringing at least one year of customer service experience, fluency in English, and a genuine passion for guest satisfaction, paired with adaptability to thrive in Abu Dhabi’s varied weather. Expect a role where your hospitality skills directly enhance guest joy, your financial acumen supports operational success, and your teamwork helps create a legendary experience at one of the world’s most thrilling destinations.

Responsibilities

• Welcome guests in a friendly and professional manner
• Engage each guest as a unique individual and listen attentively to their requests
• Manage and maintain queue lanes efficiently
• Sell tickets and other products via a computerized Point of Sale (POS) system
• Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
• Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
• Maintain awareness and adherence to company’s cash handling policies
• Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
• Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
• Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
• Efficiently manage turnstiles to ensure guests are able to enter/leave the palace with ease by holding a valid ticket/pass
• Manage lost and found counter according to company’s lost and found policy
• Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
• Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
• Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather
• Fondly bid farewell to all guests exiting the palace
• Participate in any evacuation (drill or real) if necessary
• To consistently promote products, activities, and services to generate additional revenue
• Manage issued cash float and ensure that it balances correctly at the end of each shift
• Remittance of daily sales to cash control without any discrepancies
• Actively seek and implement cost-saving programs in order to provide financial results

Qualifications

• Higher secondary or equivalent
• Minimum 1-year operational experience in a guest or customer service setting
• Cash handling experience