Guest Services Associate

About This Role

Join Us At Miral Experiences Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About The Role Join the team at Ferrari World Abu Dhabi!

As a Guest Services Associate, you will be the welcoming face of our leisure facilities, ensuring seamless entry for all guests while delivering exceptional care. You will actively engage with guests to provide detailed information about shows, attractions, and services, enhancing their overall experience. This role involves selling tickets and products via POS systems, managing cash transactions securely, and maintaining operational efficiency in guest services areas. Your proactive approach will resolve guest concerns promptly while adhering to company policies, and you will contribute to revenue growth through upselling and cross-selling opportunities. Working outdoors in varied weather conditions, you will also manage emergency situations and participate in evacuations as needed, ensuring guest safety remains a top priority.

What You'll Do Guest Engagement & Information

• Welcome guests with professionalism and warmth, engaging each individual to understand and address their unique needs
• Provide comprehensive details on pricing, promotions, shows, and services to maximize guest satisfaction
• Anticipate guest needs and resolve concerns promptly in alignment with company complaint policies

Sales & Transactions

• Sell tickets and products through a computerized POS system, handling cash, vouchers, credit cards, and foreign currencies
• Balance cash drawers accurately at the start and end of shifts, ensuring timely remittance of sales
• Upsell and cross-sell products, activities, and services to drive additional revenue

Operational Management

• Efficiently manage queue lanes and turnstiles to facilitate smooth guest entry and exit
• Oversee guest services operational areas, including lost and found counters, adhering to company policies
• Conduct guest surveys using provided tablets to gather feedback and improve service quality

Safety & Emergency Response

• Maintain awareness of emergency protocols and act swiftly to ensure guest safety during incidents
• Participate in evacuations (drills or real) as required to uphold safety standards
• Work outdoors in diverse weather conditions, demonstrating adaptability and resilience

What We're Looking For Essential

• Higher secondary education or equivalent qualification
• Minimum 1 year of operational experience in guest or customer service roles
• Proficiency in English (spoken and written)
• Basic computer knowledge for POS and survey systems
• Genuine willingness and ability to engage and entertain guests
• Flexibility to adapt to varying work conditions and demands
• High levels of respect and integrity in all interactions

Desirable

• Prior cash handling experience
• Proficiency in Arabic, Russian, Farsi, or Chinese languages

Shape The Future With Us At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people. From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do. We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.