Guest Services Assistant | Dysart | 14:7

About the Role

Key Responsibilities

• Deliver exceptional customer service to guests and clients
• Process reservations, accommodation bookings and room allocations
• Complete guest check-ins and check-outs efficiently and accurately
• Respond to guest enquiries and resolve issues professionally
• Maintain accurate reservation, reporting and administrative records
• Process retail transactions, EFTPOS payments and cash handling requirements
• Prepare operational reports and complete general administration duties
• Liaise with housekeeping and maintenance teams regarding guest requests
• Maintain a safe, professional and welcoming environment
• Assist with accommodation administration and village reception operations
• About You
• We'd love to hear from candidates who have:
• Previous reception, guest services, front office, reservations or administration experience
• Strong customer service and communication skills
• Experience using accommodation management systems (RMS experience highly regarded)
• Good computer skills, including Microsoft Office
• Strong organisational and problem-solving abilities
• The ability to work effectively in a busy, fast-paced environment
• Previous remote village, hospitality, accommodation, mining or resources sector experience (desirable)
• Previous experience in a customer-facing hospitality, accommodation or administration role
• Full Australian working rights
• Ability to pass a pre-employment medical and drug & alcohol screening
• Willingness to undergo a National Police Clearance as part of the pre-employment process

What We Offer

• Permanent full-time employment on a 14/7 roster
• $84,908.86 Total Annual Package (inclusive of DIDO incentive)
• Accommodation and meals provided whilst on site
• Access to village recreation facilities and amenities
• Employee rewards and recognition through The Civeo Hive
• Employee Assistance Program (EAP)
• Training, development and career progression opportunities
• Supportive team culture with a strong focus on safety

Qualifications

• Previous reception, guest services, front office, reservations or administration experience
• Strong customer service and communication skills
• Experience using accommodation management systems (RMS experience highly regarded)
• Good computer skills, including Microsoft Office
• Strong organisational and problem-solving abilities
• The ability to work effectively in a busy, fast-paced environment
• Previous remote village, hospitality, accommodation, mining or resources sector experience (desirable)
• Previous experience in a customer-facing hospitality, accommodation or administration role
• Full Australian working rights
• Ability to pass a pre-employment medical and drug & alcohol screening
• Willingness to undergo a National Police Clearance as part of the pre-employment process