Guest Services Agent

Role overview

Guest services and reception

• Handle guest interactions professionally and accommodate special requests when feasible.
• Resolve complaints and answer inquiries about services, hours, personnel, events, and directions.
• Respond promptly and accurately to guest requests and offer recommendations based on local knowledge and Level practices.
• Manage check-in and check-out, log maintenance requests, and complete audit procedures.
• Provide basic troubleshooting for in-room internet, TV, and movie services.

Coordination and communications

• Coordinate arrivals of vendors, guests, deliveries, and prospects and direct them to appropriate on-site locations.
• Process incoming and outgoing packages, messages, and mail; store and retrieve guest luggage and packages.
• Share relevant feedback with the Guest Service Manager and coordinate with housekeeping and maintenance to prioritize guest needs.
• Remain proficient in programs used to manage hotel and residential desk needs.

Qualifications

• High school degree or equivalent.
• Front office or concierge experience in a hotel, residential, or customer-focused industry.
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows.
• Excellent customer service, interpersonal, oral communication, and written communication skills.
• Ability to multitask in a fast-paced, high-volume environment and work well within a team.

Pay

• Salary range is $21–$24 per hour.

Benefits

• Benefits include extended health, dental, vision, life, and critical illness coverage; an annual educational allowance; referral rewards; team-building activities; local vendor discounts; and discounted hotel stays.

About Level

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