Guest Service Representative
Full Job Posting
Kana Hotel Group is proud to offer the following benefits
- Medical
- Vision
- Dental
- 401K
- Immediate Pay- earned wage access!
- Vacation time
- Sick time
- Holiday pay
- Bonus opportunities
- Brand-specific employee discounts
- Long term/short term disability
- Life insurance
Primary Responsibilities
- ** Looking for someone with open availability and flexibility with 7A-4P and 4P-11P shifts, pay differential if open to 11P-7A shifts as well. **
- Greet guests and perform check-in/out procedures
- Follow all cash and credit card procedures required by hotel and brand standard
- Check house count to determine the rooms available for the day
- Review credit limit exception report & gets additional approval if necessary
- Check expected departures for today & clears checkouts or extends stays after check out time
- Update housekeeping room status when received from housekeeping
- Balance departments from daily activity report at the end of shift
- Performs cashier shift change when cash is in balance
- Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them
- Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
- Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met
- Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form
- Ability and flexibility to work various shifts including evenings, weekends, and holidays
Education/Experience
• High School diploma or GED preferred
• One year hospitality experience required
• Customer service experience required
• Experience handling cash and credit card procedures
• Attention to detail **
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
About Kana Hotel Group
Hotel development and management company.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Kana Hotel Group
Breakfast Host
Largo, USA
Hotel Room Attendant
Largo, USA
Housekeeping Inspector
Jacksonville, USA
Night Auditor - Part Time (Weekend)
Knoxville, USA
Night Auditor
Lenoir City, USA
Housekeeping Inspector (Tues-Sat | 11am-7pm)
Windsor, USA
Hotel Room Attendant
Windsor, USA
Guest Service Representative (3p-11p)
Louisville, USA