Guest Service Manager
Full Job Posting
Main Roles & Responsibilities
- Managing a team of Guest Service, and Food & Beverage assistants.
- Working across all departments including reception, bar & kitchen
- Helping guests & creating positive experiences
- Manage hotel room inventory & checking guests in/out
- Managing bills & payments
- Prepare food, clean, tidy, restock, take deliveries.
- Running the bar
- Follow all food safety, licensing and health and safety policies to work safely
- You will have 'Hamptonality'
- Great energy and a can-do attitude
- Great at managing people, and you love chatting with guests
- Skilled multitasker who can balance hard work with great service
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience
Supervisor or management experience in hospitality industry
Knowledge of hotel reservation systems
Knowledge of Food Safety & Licensing laws
Perks
Permanent contract with salary exceeding national living wage.
Paid breaks for shifts that exceed 6 hours.
Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels worldwide. Including 50% off food & drink.
Hilton University platform and FLOW for all training requirements.
WeCare app – to support your mental, physical, social and financial wellbeing.
BHN Extras! - bYond prepaid shopping card, discounted digital gift cards.
Eye Care voucher scheme – for free eye tests and help towards prescription glasses
If this sounds like the job for you, please get in touch!
About Hampton by Hilton Newcastle
Parent group profile
KE Hotels
Independent UK hotel owner and operator managing branded and independent hotels for business and leisure travellers.
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