Guest Service Manager

What You Will Do In This Splendid Role

• Lead and inspire your team to deliver exceptional guest service, offering coaching and guidance where needed.
• Welcome every guest with warmth, ensuring their experience is smooth, personal, and memorable.
• Oversee front office operations, keeping everything running efficiently and resolving any challenges that arise.
• Work closely with other departments to create those little moments that make a stay unforgettable.
• Drive continuous improvement, spotting opportunities to enhance service, support your team, and uphold our standards.

What Makes You Splendid:

Our Splendid Benefits:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.