Guest Service Executive
Handle guest check-ins, process payments, resolve complaints, and promote services while requiring fluency in English and strong interpersonal skills.
Skills
About This Role
About the Job
- An opportunity has arisen for Guest Service Executive for Front Office Department to join Jumeirah Group.
- The main duties and responsibilities of this role:
- Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
- Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
- Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
- Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
- Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
- Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.
About You
- The ideal candidate for this position will have the following experience and qualifications:
- Fluency in written and spoken English.
- Knowledge of front office.
- Strong interpersonal skills.
- Ability to work without direction Initiative.
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