Guest Service Associate
Skills
About This Role
Job Description
- As a Guest Service Associate, you are responsible for positive Guest interactions while serving Guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences.
- At all times, GSAs are expected to be attentive to our Guests' needs, making them feel welcome, comfortable, important and relaxed.
- The right person will be passionate about food and service and thoroughly enjoy creating excellent experiences for our customers.
- The ideal candidate will have a friendly, outgoing disposition and pleasant personality.
- Primary Duties & responsibilities include but not limited to:
- Present menus, make recommendations and answer questions regarding food and beverages
- Ability to describe all menu items and daily specials, prices and methods of preparation
- Take orders and serve guests, noting all special dietary needs and requests
- Communicate with kitchen staff and keep them informed by noting timing of meal progression
- Ensure that all orders are accurate and brought to each table in a timely manner
- Make accurate guest checks and secure proper payment
- Conclude dining experience by acknowledging choice of restaurant; inviting guests to return
- Ensure station and table set-ups are complete and clear and reset tables timely
- Maintain proper condition and cleanliness of all areas and service equipment
- Assisting all teammates on the floor to create a team work environment
- Work closely with restaurant management to immediately address all customer concerns and
- create a pleasant dining experience
- Maintains dining ambiance with an enthusiastic attitude
- Adhere to grooming and appearance standards consistently
- Perform all assigned duties as assigned by manager
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