Guest Service Agent
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Key skills for this role
About the Role
Handle guest inquiries and requests efficiently, requiring strong customer service focus, communication skills, and proficiency in computer systems.
Key Skills for This Role
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Overview
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
Qualifications
- A strong focus on customer service
- Prior experience in hotel front office operations is preferred
- Excellent communication skills; fluency in English is required
- Be able to work shifts, weekends and public holidays
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
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