Guest Service Agent: Murramarang Beachfront Holiday Resort
Role Overview
The Guest Service Agent is a hands-on role focused on creating welcoming guest experiences from booking through departure.
The position offers approximately 24-38 hours per week on shifts rostered between 8:00am and 6:00pm.
Weekend and public holiday availability is required.
Key Skills for This Role
Full Job Posting
About the Resort
NRMA Murramarang Beachfront Holiday Resort is located beside Murramarang National Park on the South Coast of New South Wales.
The resort provides campsites, caravan sites, villas, glamping tents, pools, dining, and conference, event and wedding facilities.
Role Overview
The Guest Service Agent is a hands-on role focused on creating welcoming guest experiences from booking through departure.
The position offers approximately 24-38 hours per week on shifts rostered between 8:00am and 6:00pm.
Weekend and public holiday availability is required.
What You Will Do
- Complete bookings, invoices, guest check-ins and guest check-outs.
- Answer phone and email enquiries promptly and professionally.
- Coordinate with other teams to keep rooms guest-ready and stays running smoothly.
- Maintain accurate guest accounts and handle transactions carefully.
- Communicate clearly with colleagues to support smooth handovers and guest service.
- Support other resort tasks as needed.
- Share local recommendations such as cafes and coastal walks with guests.
What You Will Bring
- Previous front office, guest service or reservations experience is desirable.
- Knowledge of front office computer and reservations systems is desirable.
- Newbook experience is desirable.
- A warm, enthusiastic attitude and passion for high-quality guest service.
- Strong multitasking skills and the ability to stay calm when busy.
- Excellent communication skills and a guest-focused approach.
- Ability to work flexibly, including weekends and public holidays.
Benefits
- Benefits include flexibility and wellbeing support, myNRMA Rewards membership discounts, an employee referral program, and potential career progression or relocation within the NRMA Group.
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