Guest Relations Specialist & Office Administration (UAE National)

About This Role

Help AG is looking for a talented and enthusiastic Emirati National to join us as an Office Administration & Guest Relations Specialist who will

be supporting office operations team with diligent and efficient administrative contribution with a focus on customer visits, meetings & conferences. With a positive and friendly personality, the role brings up own ideas and takes proactive ownership. The role is key for maintaining an enjoyable, presentable, and professional workplace. The role will ensure a great visitor experience in high-profile customer visits including VIP guests. The position will also support various other departments within different duties and administrative aspects.

Responsibilities -

Office Administration:

• Maintain a clean and presentable office environment.
• Keep control of supplies, stationery and equipment for office and replenish in time.
• Coordinate improvements and repair as required by coordinating internal and external teams.
• Order and arrange refreshments and catering for visits and meetings.
• Always ensure fully functional equipment by completing preventive maintenance requirements; calling for repairs; coordinating with internal teams.
• Oversee corporate contracts with service providers including maintenance, catering, etc. review / negotiation / renewal.

Visitor Management:

• Take ownership on customer visits from A-Z and ensure a smooth experience from arrival till departure; coordinate with internal and external parties as required.
• Greeting and guidance of visitors to our office.
• Ensure presentability of office, facilities, and team.
• Personally receive and guide visitors providing a positive and memorable experience.
• Remain available and attentive throughout the entire visit.

Administrative Support:

• Document processing and coordination for document completion, signature, filing as per the processes.
• Ensure compliance of documents and communication with the highest standards in appearance and content.
• Follow up, update and report on corporate / operations projects.
• Update electronic internet and intranet systems with news and information.
• Research information as required and draft correspondence; create reports.
• Arrange for employee office supplies, business cards, mobile phones as required.
• Manage employee enrollment in corporate (group) systems for access.

Operations Team Support:

• Coordinate trainings with vendors / customers internally and in projects.
• Verify completeness and close projects in our internal systems based on agreed criteria.
• Conduct project / customer satisfaction surveys via email and telephone.
• Arrange for planned technical appointments with customers.
• Analyze internal data and create reports as required.

Qualifications & Skills:

• Emirati candidates with family book will be preferred for this role.
• Experience in personal customer service with business clients.
• Open-minded, friendly, welcoming, and helpful attitude.
• Very good and clear English & Arabic.
• Solid skills in Microsoft Office.
• Good communication skills for business requirements.
• Loves dealing with people.
• Reliability and strict Confidentiality.
• Flexible work approach, based on the job requirements.
• Well-organized work style, highest accuracy.
• Problem-solving focus.
• Team player with high level of dedication.
• Taking ownership.

Benefits:

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Open door policy.

About Us : Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.

With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.