Guest Relations Specialist & Office Administration (UAE National)

Overview

Office Administration

• Maintain a clean and presentable office environment.
• Keep control of supplies, stationery and equipment for office and replenish in time.
• Coordinate improvements and repair as required by coordinating internal and external teams.
• Order and arrange refreshments and catering for visits and meetings.
• Always ensure fully functional equipment by completing preventive maintenance requirements; calling for repairs; coordinating with internal teams.
• Oversee corporate contracts with service providers including maintenance, catering, etc. review / negotiation / renewal.

Visitor Management

• Take ownership on customer visits from A-Z and ensure a smooth experience from arrival till departure; coordinate with internal and external parties as required.
• Greeting and guidance of visitors to our office.
• Ensure presentability of office, facilities, and team.
• Personally receive and guide visitors providing a positive and memorable experience.
• Remain available and attentive throughout the entire visit.

Administrative Support

• Document processing and coordination for document completion, signature, filing as per the processes.
• Ensure compliance of documents and communication with the highest standards in appearance and content.
• Follow up, update and report on corporate / operations projects.
• Update electronic internet and intranet systems with news and information.
• Research information as required and draft correspondence; create reports.
• Arrange for employee office supplies, business cards, mobile phones as required.
• Manage employee enrollment in corporate (group) systems for access.

Operations Team Support

• Coordinate trainings with vendors / customers internally and in projects.
• Verify completeness and close projects in our internal systems based on agreed criteria.
• Conduct project / customer satisfaction surveys via email and telephone.
• Arrange for planned technical appointments with customers.
• Analyze internal data and create reports as required.

Qualifications & Skills

• Emirati candidates with family book will be preferred for this role.
• Experience in personal customer service with business clients.
• Open-minded, friendly, welcoming, and helpful attitude.
• Very good and clear English & Arabic.
• Solid skills in Microsoft Office.
• Good communication skills for business requirements.
• Loves dealing with people.
• Reliability and strict Confidentiality.
• Flexible work approach, based on the job requirements.
• Well-organized work style, highest accuracy.
• Problem-solving focus.
• Team player with high level of dedication.
• Taking ownership.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Open door policy.

About Us